Crisis Resolution and Home Treatment Team ManagerNHS

Job summary

An exciting opportunity has arisen for an experienced and values-led leader to join North Lincolnshire's Crisis Resolution and Home Treatment Team as Team Manager. This is a pivotal Band 7 leadership role within a service that is developing rapidly, with the opening of the Acorn Centre at Great Oaks strengthening the local urgent and crisis pathway.

The Acorn Centre provides adults with access to urgent mental health and wellbeing support 24 hours a day, seven days a week, in a calm, welcoming and accessible environment. Built around a "no wrong door" approach, the model brings together the clinical expertise of RDaSH, the lived-experience leadership and peer support of People Focused Group, and North Lincolnshire Mind's Safe Space offer. Together, these partners provide a coordinated, needs-led response so that people are welcomed, listened to and supported to access the right help at the right time.

We are looking for a compassionate, credible and resilient leader who can support colleagues through change while maintaining a clear focus on safety, quality, performance and the experience of people using our services. You will have the opportunity to shape an evolving service, build on strong local relationships and lead a skilled multidisciplinary team across crisis assessment, home treatment, single point of access and the Acorn Centre.

Main duties of the job

• Provide visible operational and professional leadership across the Crisis Resolution and Home Treatment Team, Single Point of Access and the Acorn Centre.
• Lead the safe and effective day-to-day delivery of a responsive 24-hour urgent and crisis pathway, balancing fixed-site, telephone, community and home-treatment activity.
• Support, supervise and develop a multidisciplinary workforce, promoting compassionate leadership, accountability, learning and staff wellbeing.
• Maintain oversight of demand, capacity, staffing, caseloads, waiting times, clinical quality, incidents, complaints, performance measures and agreed improvement actions.
• Work closely with service users, carers and partner organisations to evaluate and improve pathways, reduce barriers between services and strengthen continuity of care.
• Ensure robust clinical handovers, escalation, safeguarding, risk management, documentation and governance across organisational and professional boundaries.
• Contribute to service redesign and continuous improvement, using feedback, activity information, audit and learning to shape sustainable delivery.
• Deputise for the Service Manager and undertake delegated leadership, workforce, financial and governance responsibilities.

Job description

Please view the attached job description and person specification to view the full details about the role.

We reserve the right to close the vacancy early if there are a high amount of applications.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://www.rdash.nhs.uk/about-us/getting-involved/work-with-us/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook