Assistant Operations Manager - NE SouthNHS

Job summary

Our Clinical Services Division is seeking to appoint an Assistant Operations Manager to provide support to our Operations Manager and the Immunisation contracts across NE Central and NE South (Sunderland, South Tyneside, Durham & Cleveland) and to drive further success for the organisation. You will work across offices with qualifying mileage paid, you will work closely with the Operations Manager to organise and co-ordinate our services and improve performance and productivity across our care contracts. You will need to be practical, flexible and have excellent proven people skills. Your support of the operations process will be crucial and have a profound impact on the overall success and smooth running of the regional offices.

This is a great opportunity for an ambitious person with energy and intellect to develop and progress with a growing team.

Ideal candidates will have knowledge and experience of the NHS. You will be a graduate or have equivalent experience with a demonstrable track record in project and people management. Applicants must have a full UK driving licence and be willing and able to travel between the offices and anywhere in the UK.

Main duties of the job

The purpose of the Assistant Operations Manager is to provide support to all Clinical Services personnel, key contracts and all personnel in the locality, acting as the first port of call for all queries and any issues which need resolving. With only unusual or complex issues being escalated to the Operations Manager.

The Operations Manager is responsible for overall performance of the locality Clinical Services team and contract delivery, analyzing performance and providing feedback, guidance and encouragement in order to impact results. The Assistant Operations Manager will support the Operations manager in doing this.

The Assistant Operations Manager will have delegated line management responsibility for Clinical Services support staff in the Locality, working closely with and supporting Locality Leads.

The Assistants Operations will have delegated responsibility for the service in the absence of the Operations manager, as appropriate and within the standing financial instructions for the organisation. With the support of the Clinical services Manager.

Job description

o Managing clinical services support staff in the locality. Ensure staff are supported appropriately to ensure that the locality is effective, providing practical help in solving day to day issues. With complex or unusual situations being escalated to the Operations Managers

o Ensure staff follow all Standard operating procedures and company policies, in a positive and supportive way

o Ensuring staff rostering and deployment is appropriate to contract delivery and organizational targets.

o Assist the Operations manager in controlling expenditure and resources within tight budgets, feeding into the monthly updates on the performance management of projects. Ensure that necessary action is taken to achieve contract compliance

o Work with the locality team to support the implementation of services, participating in associated activities as required

o Deal with sometimes conflicting priorities and pressures from all sides, balance these priorities and find appropriate solutions

o Co-ordinate resources such as premises, equipment and supplies

o Support the Operations manager and Clinical Services Manager in service monitoring and reporting, delivery of service change and contribute to continuous improvement activities and service innovation

o Support all Clinical Services contracts to ensure effective delivery across all contracts, improving the quality and uptake at a local level in partnership with PHE, Health Protection teams and Commissioners.

o Lead on data retention in the locality and the use of e-consent, SytemOne, the use of Paper consent and the scanning retention and disposal

o Deal with Human resources issues with the Support of the Operations manager and HR department and will include investigations as laid down in company policies.

o General housekeeping of the office and management of deliveries and supplies to support contracts. Some manual handling may be required, in line with our Moving and Handling policy. Mandatory training on Manual Handling is required.

About us

IntraHealth is one of the U.K.s leading independent providers of NHS Primary and Community Care services. We employ over 500 staff working across three divisions of primary care, clinical services, and pharmacy throughout England. Due to our growing reputation for delivery of diverse NHS clinical contracts, all divisions are experiencing significant growth.

We are a well established organisation having provided NHS services since 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

As one of the UKs largest providers of immunisation and vaccination services we have been delivering immunisation programmes since 2009. Our team of Nurses and Healthcare Assistants supported by a team of administrative staff provide the programme through a convenient service that visits schools. We are one of the countrys top performers and were shortlisted in 2018 for the NHS Employer Flu Fighter award in Greater Manchester.

We operate NHS services across the North East, North West and Yorkshire.