Clerical OfficerNHS

Job summary

This is an exciting opportunity to join the dynamic and fast-paced Medical Imaging and Medical Physics Department at Sheffield Teaching Hospitals. As a clerical officer in the Radiology Contact Centre you will play a key role in delivering a high-quality service providing exceptional patient care and administrative services.

In this role, you will manage referrals received by STHFT, ensuring accurate record-keeping and booking patients in line with clinical recommendations. You will provide outstanding customer service in all interactions with patients and colleagues, consistently demonstrating the Trust's PROUD values and adhering to Trust policy standards at all times.

Your responsibilities will include ensuring that any special requirements for appointments are met, processing requests for cancellations or rebooking's, and accurately recording all patient interactions within the relevant IT systems. This will ensure a robust audit trail and maintain high standards of data quality.

We are looking for exceptional individuals with excellent interpersonal skills, good organisational skills and a real passion for delivering a high quality patient experience - and those looking to develop and progress in the NHS. You will need to be a confident and professional communicator with patients and Trust colleagues by telephone and have and good aptitude for using a variety of IT systems.

Main duties of the job

We are looking for excellent professionals to deliver the administration of our patient booking with growing demand and changes in the way people want to be able to manage their own healthcare and are developing processes and better facilities to support you to meet these needs and ensuring Radiology is a brilliant place to work.

As part of the Radiology Contact Centre team, you will support the key aims which are to:

• Provide an easy and positive experience for patients who need an appointment.
• Reduce the incidence/occurrence of/number of missed appointments and patients not attending
• Provide an effective and standardised booking process
• Adopting of new digital technologies
• Maximise the expertise of our administrative staff by providing an excellent environment equipped to support the work

Increase opportunities for staff training and development and career progression for those who aspire to develop their NHS careers within our Trust.

Job description

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

The Radiology Contact Centre is staffed Mon- Sat 8:00 - 18:00

A range of shift patterns are available but will include 1 Saturday shift every 12 weeks with a day off in the following week.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

The Medical Imaging and Medical Physics Department plays a vital role in supporting the diagnosis, treatment, and management of patients across the Trust. As a cornerstone of clinical care, the department provides a wide range of imaging and diagnostic services, utilising state-of-the-art technology and innovative techniques to deliver accurate and timely results.

The Radiology Contact Centre works to improve the resilience within outpatient booking services and facilitate the faster adoption of technological improvements for the benefit of patients. The Radiology Contact Centre is a diverse team and has a culture of continuous improvement in outpatient booking systems and processes.