Expenses & Benefits Helpdesk AdministratorNHS

Job summary

This role provides support for the Trust's electronic expenses system and acts as the main point of contact for all users. You'll help staff with technical issues, maintain the system, test new features, and make sure all data is processed accurately. You'll also train employees on how to use the system effectively, no matter their level of experience.

As part of the wider Benefits team, you'll also share information about the Trust's staff benefits programs, answering questions, assessng applictions and directing complex inquiries to specialists when needed. You'll use your problem-solving skills to analyse data, create clear reports, and suggest improvements to our processes, all while maintaining confidentiality and following Trust guidelines.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Main duties of the job

Provide Service Desk support for the Trust's electronic expenses and staff benefits systems, managing user requests and technical issues through to resolution

Maintain user accounts on the expenses and benefits systems, ensuring accuracy of staff details and appropriate access permissions

Train and support staff at all levels on using the electronic expenses system effectively

Analyse data from the system to identify problems, produce reports, and suggest improvements

Support the Trust's staff benefits schemes by providing information and directing complex queries appropriately

Maintain system documentation, test new functionality during upgrades, and implement technical changes

Work with the wider Benefits team to ensure continuous service provision during absences

Import and manage data between systems while maintaining staff confidentiality and data security

Run regular operational tasks and audits to ensure systems are working effectively and being used as required

Support managers with creating and running their own reports from the electronic expenses system

Job description

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.