Receptionist/AdministratorNHS

Job summary

Job title: Receptionist/Administrator Location: Croydon GP Hubs Salary: £25,838.00 Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence

Main duties of the job

The role of Receptionist/Administrator at Operose Health involves responding to patient queries, liaising with the primary care team, managing appointment requests, and maintaining patient records and confidentiality. Responsibilities also include emailing, scanning, coding clinical correspondence, processing prescriptions requests, and utilizing information systems for efficient workflow processes. Reception or customer care experience is essential, as well as excellent spoken and written communication skills and basic PC skills like Word, Excel, and email. While experience with the NHS is welcome, it is not essential. The role offers 27 days annual leave plus bank holidays, access to learning management systems, and various benefits like car and cycle schemes.

Job description

Job title:Receptionist/Administrator

Location:Croydon GP Hubs

Salary:£25,838.00

Hours:37.5

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate: What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description: How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

About us

Operose Health is committed to improving access, outcomes, and patient experience in local primary care. The organization emphasizes values such as caring, which involves listening and supporting people towards a healthier future; ambitious, driving forward the transformation of the patient experience; and resourceful, promoting creativity, agility, and lifelong learning. Excellence is another core value, pushing the organization to strive for the best outcomes for patients, employees, and partners. Operose Health offers various support systems for staff, including learning and development opportunities, wellbeing services, and several employee benefits.