Service ManagerNHS

Job summary

The post holder will have managerial responsibility for the effective operational running of the Acute and Urgent/Emergency Care service lines comprising of:

Adult Acute Inpatients and Health Based Place of Safety

The Campbell Centre Older Adult Inpatient - Topas Ward Inpatient Rehabilitation - Cherrywood -The Single Point of Access and 111 service (SPA) Hospital Liaison and Street Triage (HLT) Crisis and Home Treatment Team (CRHTT

The ideal candidate for this role will have Band 7-8A+ experience in inpatient services

Main duties of the job

As Service Manager, you will provide strategic and operational leadership for designated services, ensuring the delivery of high-quality, safe and effective care. You will lead multidisciplinary teams, drive service improvement and transformation, manage budgets and resources, and ensure services achieve performance, quality and financial targets.

Working closely with clinical leaders, commissioners and system partners, you will contribute to service development, business growth and the implementation of innovative models of care. You will be responsible for workforce leadership, governance, performance management and the delivery of continuous quality improvement, ensuring services remain responsive to the needs of our diverse communities.

The role also involves building strong partnerships with local authorities, healthcare providers, commissioners and voluntary sector organisations, while championing evidence-based practice, staff development and a culture of learning, inclusion and excellence.

Job description

We are looking for an experienced, dynamic leader with a strong track record of delivering high-quality health or social care services.

You will have:

• Significant experience in operational management within NHS, mental health services.
• Proven ability to lead multidisciplinary teams and drive service improvement, transformation and change management programmes.
• Experience of managing complex budgets and delivering financial targets, including cost improvement and efficiency programmes.
• Strong understanding of quality governance, performance management, risk management and regulatory requirements.
• Demonstrable experience of leading, motivating and developing staff, including performance management, workforce planning and organisational development.
• Experience of working collaboratively with clinical leaders, commissioners, local authorities and wider system partners.
• Excellent communication, negotiation and stakeholder management skills, with the ability to influence at senior levels.
• Experience of developing business cases, contributing to commissioning intentions and identifying opportunities for service growth and innovation.
• A commitment to equality, diversity and inclusion, ensuring services meet the needs of diverse communities.
• Knowledge of current NHS policy, legislation and best practice relevant to service delivery.

Qualifications

• Educated to degree level or equivalent experience.
• Evidence of continuing professional development.
• Management or leadership qualification (or willingness to work towards) is desirable.

This is an exciting opportunity for a motivated leader who is passionate about improving outcomes for patients, supporting staff and shaping the future of services through innovation, partnership and excellence.

Further details of the role and responsibilities are provided in the job description and person specification.

About us

About Milton Keynes Mental Health Services

Milton Keynes Mental Health Services is an ambitious and forward-thinking service delivering community, crisis, specialist and inpatient mental health care across the locality. Working in partnership with system colleagues, we are transforming services to improve access, patient experience and clinical outcomes for local residents. An Exciting Time to Join Our Inpatient Services

Our inpatient services have recently achieved significant improvements in quality, safety and patient experience through a strong focus on quality improvement, innovation and collaborative leadership. Teams have successfully reduced restrictive practices, enhanced therapeutic engagement and strengthened recovery-focused care, while creating a culture where staff wellbeing, continuous learning and service user involvement are at the heart of everything we do. This is an exciting opportunity to join a high-performing service that is ambitious about delivering excellence and shaping the future of mental health care in Milton Keynes.