Safe Haven Team LeadNHS

Job summary

Teesside Mind is seeking an experienced and committed individual to join our team as a Safe Haven Team Lead. This role is central to the delivery of Redcar Safe Haven, a newly established service offering a compassionate community-based alternative to complement NHS crisis support.

Operating during evenings and weekends, the Safe Haven provides a non-clinical, welcoming environment for individuals experiencing mental health crisis or emotional distress. The service is staffed by a multidisciplinary team including mental health practitioners and peer workers.

Main duties of the job

As Team Lead, you will act as the senior practitioner on shift, ensuring the service is delivered safely, effectively, and in line with organisational standards and values. You will also support the Manager in implementing strategic goals and maintaining service quality during operational hours.

This is a vital leadership role within a pioneering service that places compassion, dignity, and community at the heart of crisis support. As Team Lead, you will ensure that individuals in distress receive high-quality care and that the team operates with professionalism, empathy, and integrity.

Job description

• Oversee the day-to-day operation of the Safe Haven during your shift, including opening and closing procedures.
• Coordinate referrals and enquiries, ensuring timely and appropriate responses.
• Provide leadership and supervision to the team on shift, offering guidance, coaching, and support.
• Deliver direct support to individuals in severe distress or crisis using trauma-informed, person-centred approaches.
• Ensure the environment remains safe, calm, and welcoming.
• Maintain accurate and high-quality record keeping and ensure compliance with service protocols.
• Support the recruitment, induction, and ongoing development of staff.
• Monitor team performance, conduct observations, and provide constructive feedback.
• Promote influence and participation of people with lived experience, encouraging feedback and participation in service development.
• Uphold principles of equity and inclusion, ensuring access for marginalised groups and reducing stigma.
• Manage safeguarding concerns and incidents in accordance with organisational policies.
• Support compliance with health & safety, safety planning, and information governance requirements.
• Support the Manager in implementing service strategy and maintaining quality standards.

About us

Were proud to have directly helped 27,000 local people this last year, more than weve ever supported. Weve been working in local communities to improve mental health and wellbeing for 30 years and during that time our support has evolved, enabling us to help people in new and impactful ways.

We believe everyone has the right to enjoy good mental health and our team of trusted professionals provide expert support to help people lead full and happy lives. Whats more, we campaign locally to improve services, raise awareness and promote understanding of what good mental health looks like.

Ours is a vibrant organisation to work for and our staff are our most important asset. We know just how important the benefits of a mentally healthy workplace are. So, it's only natural that our people and our culture are at the heart of all we do. Staff wellbeing is a high priority for us and we take great care and pride in making sure that everyone who works with us feels valued and supported. We're dedicated, friendly and open, working together to improve the lives of local people experiencing mental health problems.