Clinical Service ManagerNHS

Job summary

We are seeking an ambitious and experienced operational leader to join our team as Clinical Service Manager for our Unscheduled Care - Care Group on afixed-term basis for two years.

This is a unique opportunity to lead some of the Trust's most high-profile and strategically important services, providing senior operational leadership across the Emergency Department, Acute Medicine, Same Day Emergency Care (SDEC) and Virtual Ward.

You will play a pivotal role in ensuring the delivery of safe, effective and responsive services, leading improvements in quality, governance, operational performance and patient experience, whilst helping shape the future of urgent and emergency care.

UKVI Sponsorship: This role is eligible for sponsorship under the Skilled Worker route, as defined by UK Visas and Immigration (UKVI). We welcome applications from individuals who require sponsorship to work in the UK. Sponsorship will be offered subject to meeting UKVI eligibility criteria.

Main duties of the job

As a key member of the Care Group leadership team, you will share responsibility for the leadership and development of operational services across the portfolio, ensuring patients receive the highest standards of care and that services are safe, sustainable and continuously improving.

This role combines operational leadership with strategic influence and offers the opportunity to lead significant service improvement, workforce and transformation programmes at a time of considerable change within the Trust and across Dorset.

Job description

Key areas of responsibility:

Leadership Provide visible leadership across the Emergency Department, Acute Medicine, Same Day Emergency Care and Virtual Wards, working in partnership with clinical and nursing leaders to deliver high-quality, patient-centred services and achieve sustained operational improvement.

Quality, Safety and Governance Ensure our services are safe, effective and well-governed. Provide assurance on quality, risk and performance, embedding a culture of continuous improvement, learning and accountability.

Transformation and Improvement Lead ambitious transformation programmes that improve patient flow, clinical outcomes and service sustainability. Drive innovation, pathway redesign and the development of modern models of care.

Performance, Workforce and Resources Deliver agreed operational, workforce and financial objectives, ensuring services are resilient, productive and responsive to patient demand while making the best possible use of available resources.

You will bring:

• Significant operational leadership experience within the NHS or a complex healthcare environment.
• Experience of leading clinical service improvement and transformation.
• Strong knowledge of governance, quality and patient safety frameworks.
• Experience of delivering operational and financial performance within challenging environments.
• Excellent communication, influencing and stakeholder management skills.
• The ability to lead through collaboration and develop strong relationships across professional boundaries.
• Educated to Master's level or able to demonstrate equivalent experience gained through senior operational leadership roles.

About us

At DCHFT, we pride ourselves on the care we provide for our patients, and on the culture, we are creating for our staff. We work hard to create a fair, inclusive environment for our staff.

Our Mission is to provide outstanding care for people in ways which matter to them, and our vision is Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities.

We are a Trust that celebrates diversity, and we are committed to creating an inclusive environment for all employees. We welcome applications from people in all under-represented groups.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidate's individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.