Service Desk AssistantNHS

Job summary

Package Description: The Role CLEO Systems is a missiondriven, highperforming organisation where our people can thrive, grow, and do their best work. We provide highly capable, innovative, and integrated software solutions across Integrated Urgent Care, and every role at CLEO Systems contributes to our purpose: simplifying connected care. An exciting role in which you as Service Desk Assistant will help build out Product Service Desk. You will support the CLEO Product Portfolio, assist in managing tickets, carry out proactive monitoring of systems and answer customer tickets and calls within contracted SLA. We are looking for candidates who can demonstrate strong communication skills and an energetic can-do attitude to drive our business forward. Currently initiating our next phase of our solution portfolio growth and company expansion, now is a fantastic time to be joining us as we start the next phase of our exciting journey. Who are we? CLEO Systems is a wholly owned subsidiary of Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient focused primary care services. We are committed to delivering Clinical Excellence Online (CLEO). Through this mission we contribute to the wider Group ambition to improve access to health and social care for patients and reduce the demand o

Main duties of the job

CLEO Systems is a mission-driven, high-performing organisation where our people can thrive, grow, and do their best work. We provide highly capable, innovative, and integrated software solutions across Integrated Urgent Care, and every role contributes to our purpose: simplifying connected care. As a Service Desk Assistant, you will help build out Product Service Desk. You will support the CLEO Product Portfolio, assist in managing tickets, carry out proactive monitoring of systems and answer customer tickets and calls within contracted SLA. We are looking for candidates who can demonstrate strong communication skills and an energetic can-do attitude to drive our business forward. Currently initiating our next phase of growth and company expansion, now is a fantastic time to join us. Employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic DBS disclosure and two references.

Job description

Package Description: The Role

CLEO Systems is a missiondriven, highperforming organisation where our people can thrive, grow, and do their best work.

We provide highly capable, innovative, and integrated software solutions across Integrated Urgent Care, and every role at CLEO Systems contributes to our purpose: simplifying connected care.

An exciting role in which you as Service Desk Assistant will help build out Product Service Desk. You will support the CLEO Product Portfolio, assist in managing tickets, carry out proactive monitoring of systems and answer customer tickets and calls within contracted SLA.

We are looking for candidates who can demonstrate strong communication skills and an energetic can-do attitude to drive our business forward.

Currently initiating our next phase of our solution portfolio growth and company expansion, now is a fantastic time to be joining us as we start the next phase of our exciting journey.

Who are we?

CLEO Systems is a wholly owned subsidiary of Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient focused primary care services. We are committed to delivering Clinical Excellence Online (CLEO). Through this mission we contribute to the wider Group ambition to improve access to health and social care for patients and reduce the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location Hybrid (Ashford, Kent- Remote options available)

Hours Available 37.5 hours per week, (Monday-Friday), there are two alternate shifts covered between 08:00-16:00 & 10:00-18:00

Whats in it for you: -

• Annual Salary of £25,550.
• Opportunity to join the Company Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic DBS disclosure and two references.

For a job description and person specification please see attached.

Closing date: Wednesday 25th November 2026

Please note, advert may close sooner if sufficient applications are received.

At CLEO Systems we celebrate brave ideas and brave people.

www.cleosystems.com

We are committed to providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on [email protected]

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About us

CLEO Systems is a wholly owned subsidiary of Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. CLEO Systems is committed to delivering 'Clinical Excellence Online' (CLEO). Through this mission, it contributes to the wider Group ambition to improve access to health and social care for patients and reduce the demand on secondary care services. IC24 provides services to over 6 million patients, including GP-led out-of-hours services, NHS 111, primary care and secondary care support services. At CLEO Systems, we celebrate brave ideas and brave people and are committed to providing equal opportunities for all people.