Receptionist (Pre-Op Assessment Outpatients Department)NHS

Job summary

Band 2 Receptionist (Pre-Op Assessment Outpatients Department)

The post holder will be responsible for delivering an effective and efficient support service in the Pre-Op Assessment Outpatients department. To assist in the provision of quality patient care. This will include comprehensive clerical and administrative duties, along with receptionist responsibility to Pre-Op Procedures.

The post holder is the first line of contact with families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To coordinate and ensure the smooth registration of patients attending Outpatient Clinics. To assist in the preparation of the administration paperwork.

The ideal candidate should be confident and have strong customer service skills. Be able to multi-task under challenging and busy work environment, whilst being calm and courteous.

Main duties of the job

• Provide a professional and welcoming reception service for patients, visitors, and staff.
• Answer telephone calls, respond to enquiries, and direct calls to the appropriate team members.
• Book, amend, and cancel patient appointments using electronic patient record (EPR) systems.
• Monitor patients arriving on patient transport and make changes where required.
• Register and check in patients, ensuring demographic information is accurate and up to date.
• Prepare and maintain accurate patient records and clinic documentation.
• Liaise with clinical teams, medical secretaries, and other departments to support the smooth running of clinics.
• Arrange patient transport, interpreters, and follow-up appointments where required.
• Respond to patient enquiries and provide information on clinic waiting times and appointments.
• Undertake a range of general administrative duties, including minute taking
• Support a safe, clean, and efficient clinical environment by following Trust policies and procedures.
• Work collaboratively with colleagues to deliver an excellent patient experience while meeting service deadlines.

Job description

The successful candidate should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and the wider admin team to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details of the job role.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our Trust "CARE" values:Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.