Medical Reception and AdministratorNHS

Job summary

We are looking for a friendly, enthusiastic and motivated individual to join our busy and supportive practice team.

The ideal candidate will be conscientious, reliable, caring and committed to providing excellent patient service. They will have a positive attitude, good communication skills and a willingness to learn and develop within the role.

Initially, the successful candidate will be trained in all aspects of medical reception duties, gaining the knowledge and experience needed to support the smooth running of the practice.

As their skills and confidence develop, there will be opportunities to progress into a wider administrative role, taking on additional responsibilities within the practice.

We are looking for someone who enjoys working as part of a team, is adaptable and takes pride in delivering a high standard of service to our patients.

Main duties of the job

To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. This role will in include workflow and recalls and it is an expectation this role will progress to include more administrative duties and to support the practice manager with duties

Job description

The following are the core responsibilities of the Medical receptionist /administrator role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Maintaining and monitoring the practice appointment system

Process personal, telephone and e-requests for appointments

Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

Action all incoming emails

Signposting patients to the correct services

Processing incoming and outgoing mail / email

Initiating contact with and responding to, requests from patients, team members and external agencies

Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

Process referrals to external agencies such as secondary care using the electronic referral system (ERS)

Process all DNA letters in accordance with current policy

Action tasks in the clinical system in line with policy

Read code data on SystmOne (practice clinical System)

File and store medical records as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records in line with GDPR

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

Manage all queries (including administrative queries) as necessary in an efficient manner

Carry out system searches as requested to role

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and notice boards

Support all clinical staff with general tasks as requested

Chaperone as required

Adhere to infection control measures, procedures and protocols in line with legislation

About us

We are a friendly, supportive and caring inner-city practice located in the Meadows area of Nottingham. 5-minute walk to the train station, 2-minute walk to the tram stop. We also score highly on the last 2 National GP patient Survey.

There are currently 3 GP partners, 1 salaried GP, 1 Practice Nurse, 2 HCAs and a Phlebotomist. There is also a compliment of additional roles including 4 exceptional Social Prescribers, 2 Physiotherapists, a Clinical Pharmacist and a Health and Wellbeing Coach.

The Practice is Supported by a very experienced Management team an excellent admin, secretarial and reception team

Practice list size is currently around 5100 and increasing

High QOF achievement

TPP System One Practice

GMS Practice

Rated Good by CQC in November 2019 and subsequent remote inspections.

Member of Clifton and Meadows PCN (PCN8) which also employs 2 care co-ordinators and a digital transformation manager as well as a CD and DCD