Care NavigatorNHS

Job summary

Please note: This position is initially being offered on a temporary basis. However, due to an anticipated retirement within the practice, there may be an opportunity for the role to become permanent for the right candidate, subject to performance and service requirements.

The Village Medical Centre is a friendly and patient-focused GP practice serving approximately 3,700 patients in the heart of Woolton Village. We are looking for a compassionate, organised and proactive Care Navigator to join our team.

As the first point of contact for patients, you will play a vital role in ensuring patients receive the right care from the right professional at the right time. You will work closely with our clinical and administrative teams to provide a welcoming, efficient and supportive service to patients both in person and over the telephone.

Main duties of the job

As a Care Navigator, you will be the first point of contact for patients, providing a professional and welcoming service both face-to-face and over the telephone. Key duties include booking appointments, signposting patients to the most appropriate healthcare professional or service, processing enquiries, managing patient records, handling correspondence, and supporting the smooth day-to-day operation of the practice. The role requires excellent communication skills, empathy, confidentiality, and the ability to work effectively in a busy team environment while delivering outstanding patient care.

Job description

• Provide a welcoming, professional and courteous service to patients and visitors.
• Respond to patient enquiries via telephone, email and face-to-face contact.
• Navigate patients to the most appropriate clinician, healthcare professional or external service in line with practice protocols.
• Book, amend and cancel appointments accurately using the practice clinical system.
• Process prescription requests and other patient-related administrative tasks.
• Maintain accurate and confidential patient records.
• Manage incoming and outgoing correspondence, including referrals and clinical correspondence where appropriate.
• Support the smooth day-to-day running of the reception and administrative functions of the practice.
• Work collaboratively with GPs, nurses and the wider practice team to deliver high-quality patient care.
• Adhere to practice policies, data protection requirements and confidentiality standards at all times.
• Contribute positively to a culture of teamwork, professionalism and continuous improvement.

About us

At The Village Medical Centre, we are proud to be a friendly, community-focused GP practice located in the heart of Woolton Village, caring for approximately 3,700 patients. We are committed to providing high-quality, personalised healthcare and building strong relationships with the patients and families we serve.

We are a small close-knit team of 3 GPs, 1 nurse and care navigators and administrative staff who work together to create a welcoming and supportive environment for both patients and colleagues. As a smaller practice, we value teamwork, kindness and open communication, and everyone is encouraged to contribute ideas and play an important role in the success of the practice.

Our culture is built on mutual respect, compassion and a shared commitment to delivering excellent patient care. We understand the importance of supporting our staff and fostering a positive workplace where people feel valued, listened to and able to develop professionally.

Joining The Village Medical Centre means becoming part of a team that genuinely cares about its patients, colleagues and local community. In return, we offer a supportive working environment, opportunities for training and development and the chance to work in a rewarding role where you can make a real difference every day.