Referral and Reports Team ManagerNHS

Job summary

Job Title: Referral and Reports Team Manager

Salary: £31,481.33 per annum

Hours: 37.5 hours per week

Location: Sir John Kirk Close Surgery but may be required to work across Nexus Health Group

Closing Date: 25 November 2026

Our Team Manager ensures the team delivers an effective service, that service targets or Key performance indicators are met. To provide local team based leadership and to support Nexus to ensure that consistently high quality standards and practices are applied across all areas of patient care and service provision.

If you wish to apply please do so via this link https://nexushealthgroup.nhs.uk/2025-application-form

CVs will not be accepted without an application form.

Please note that candidates must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role. Therefore applications requiring visa sponsorship cannot be considered.

Main duties of the job

Main duties of the job

To ensure an effective service is delivered

Output and escalation is done in a timely manner

Ensure the ongoing development, management and improvement of patient services

To ensure that Nexus standards and system are upheld

To ensure that the processes for referral management/records management/document and results management/access hub team are functioning to an optimum level.

In liaison with the Service Manager to disseminate information to the whole practice team in relation to patient services including appointment availability and any agreed system changes.

To be the first point of contact for queries or concerns raised about the functioning of your team.

Following the back office guide and ensuring your team adheres to this

Appropriate signposting for patients and ensuring that your team carries this out

To provide direct line management to members of your team

To oversee your teams to delivery to service targets or key performance indicators where set

To escalate significant service challenges to the Service Manager.

Job description

Please see attached Job Description and Person Specification for details and requirements of the role.

About us

Nexus was formed in 2016 with the merging of established local practices in Southwark. We look after a practice population of more than 76,000 patients spread across our 8 sites. Our clinical approach is based on a foundation of clinical excellence, clinical leadership, and clinical governance shaped by the needs and challenges of our local population. We are a well recognised training organisation for future GPs and nurses. We are focused on the learning and development of our clinical and non-clinical staff.

We operate 8 GP Practice sites across north Southwark that are geographically close and well served by local transport hubs at London Bridge, Elephant & Castle and Canada Water. We share a single patient list but our patients are attached to a specific site and are looked after by local multidisciplinary teams which include GPs, Nurses, Physicians Assistants, Paramedics, ANPs and Pharmacists. Our site based teams are supported by Managers and local administration staff. Our GP Partners have overall clinical and administrative responsibility for Nexus Health Group and are supported by a Senior Management Team and centralised HR, IT, clinical administration functions

Nexus works closely with our local PCN and 2 of our GP Partners are PCN clinical directors.