Apprentice - Customer Support (L2)Council

Key details

• Hours: 37 hours per week, Full Time
• Package: Flexible working arrangements / Membership of the Local Government Pension Scheme / Generous leave entitlement / Free parking / Discounted Corporate Gym Membership

To work as part of a very busy Customer Support Team based at Tendring District Council, Pier Avenue, Clacton on Sea. The L2 Apprenticeship role is aimed at those with a keen interest in Customer Service. Candidates should be enthusiastic, self-motivated, organised and be able to work on their own initiative.

What you'll do at work:

• To operate as part of a customer-focused team which forms part of the Customer and Commercial Department which in turn sits within the Partnerships Service.
• You will be dealing with contact from the public either face to face, over the telephone or electronically.
• Providing support to Pier Avenue Reception and the Council main Switchboard, dealing with general enquires and forwarding callers to the appropriate officers/sections within TDC.
• Also, providing administrative and/or telephony support across the department which, in addition to the above, includes the following areas:

• Building and Engineering Services
• Housing Services
• Management of council owned properties
• Revenues and Benefits Services
• Environmental Services
• Private Sector Housing

After this apprenticeship:

• Career progression will be dependent on vacancies coming up within the team or wider organisation
• Internal employees can apply for roles as and when they are advertised.
• For more details, please see the attached job description and person specification.

Interview date: Week commencing 30th November 2026.

Position type: Full Time