Care Co-ordinator/AdministratorNHS

Job summary

This is a role established to support the Practice Manager, Office Manager and GPs in carrying out day to day activity and to provide an element of cover or source of advice in the event of the Practice Manager or Office Managers absence. We are looking for someone with a hands on approach, who can manage their own workload without supervision and can be proactive within the team.

The postholder will work closely with, and under the direction of the Practice Manager and Office Manager to improve standards across a wide range of clinical and administrative activities. The position is suitable for someone who wishes to demonstrate initiative and to develop their own skills. They will have responsibility for data and quality management and reporting within the practice. A good knowledge of SystmOne is essential.

We will be interviewing as applications come in, the position will close early if a suitable candidate has been found.

Main duties of the job

Duties to include:

• Managing daily incoming third party information.
• Data quality management
• Playing a lead role in all aspects of QoF
• Responsible for monthly recalls
• Submitting CQRS payments
• Managing screening programmes
• Extracting and coding information from incoming letters
• Assisting with cover in other administrative departments
• Conducting audits
• Assisting GP's with completing routine non-opinion admin forms
• Running searches on S1
• Assisting with seasonal campaigns
• Dealing with incoming Accurx queries/questionnaires

Job description

MAIN DUTIES

• Responsible for the daily management of the Pathology inbox, allocation of blood results and allocating unregistered blood results. Dealing with queries in the Pathology inbox ie: results sent for patients not registered.
• Playing a leading role in all aspects of QoF - running clinical searches, reviewing records and adding coding to add patients to the register if appropriate. Reviewing indicators and recognising work needed to achieve targets. Recalling patients for long term condition reviews, coding invites, reviewing records to see what work needs to be done to achieve targets.
• Recalls monthly recalls for injections, calling patients eligible for vaccination programmes, contraception, blood tests, NHS Health checks and Learning Disability Health checks.
• To manage data quality issues, providing support and guidance to practice staff in the use of the clinical system to promote quality achievement.
• Submitting CQRS payments and other payments that need submitting for local contracts.
• Managing screening programs (cervical screening/diabetic eye screening/breast screening) under the guidance of the Office Manager. Sending new pre-diabetes letters.
• Extracting information from incoming letters or signposting them to other team members.
• Assisting the GPs with completing routine, non-opinion administrative and insurance forms for GPs to review and sign (such as mortgage or benefits forms).
• Dealing with questionnaire responses on Accurx, reviewing and sending tasks to clinicians.
• Medication alerts running searches and alerting relevant clinicians where appropriate, along with acting on information regarding recalled products, updates to products and their use.
• Conducting audits under the guidance of the Practice Manager and Partners.
• Assisting with cover for absences/holiday in reception and helping with extra-ordinary workloads.
• Dealing with patients, and contacts within the NHS and other practices, both in person and on the telephone.
• Assisting the Office Manager with the implementation and invitation to seasonal flu clinics/new NHS campaigns.
• Assisting the Office Manager in training for current and new staff and helping to resolve simple problems with PCs and printers.
• Learning the role of the secretaries to enable help/cover in busy periods of during sickness/annual leave.

The post holder will be aware of the various statutory requirements and will assist in implementation as directed by the Practice Manager and Office manager. There is a need to work closely with administrative and clinical staff to ensure the smooth running of the practice.

About us

Newnham Walk Surgery are looking for a dedicated Care Coordinator/Administrator, to join our friendly, enthusiastic team.

Our practice has a great reputation with staff, patients and consultant colleagues in the local area for providing high quality care.

Located close the centre of Cambridge (onsite parking available), this is an exciting opportunity to join a friendly, dynamic practice. Our main surgery is in Wordsworth Grove, Cambridge and a branch surgery in Boots, Petty Cury, Cambridge City Centre.