Retail Hub Shop AssistantNHS

Job summary

Join Our Team as a Retail Hub Shop Assistant!

Do you enjoy helping people and delivering excellent customer service?

Are you looking for an opportunity to be part of a friendly, supportive team while making a real difference to people living with life-limiting illness and those close to them?

If so, we would love to hear from you.

Barnsley Hospice is seeking two friendly, enthusiastic and customer-focused Retail Hub Shop Assistants to join our Retail Team on a temporary basis.

About the Role

As a Retail Hub Shop Assistant, you will support the day-to-day operation of the Barnsley Hospice Retail Hub, helping to create a welcoming and positive experience for customers and donors. You will be responsible for delivering excellent customer service, operating the till, processing transactions accurately, receiving donations and capturing Gift Aid information where applicable. You will also help maintain high standards of shop presentation by replenishing stock, keeping displays attractive and ensuring the shop remains clean, tidy and organised. Working closely with colleagues, volunteers and the Retail Hub Manager, you will play an important role in ensuring the smooth running of the Retail Hub.

Contract Details

Contract: Temporary 8 weeks (Fixed term ending 31 January 2027).

Hours: 37.5 hours per week, Monday to Friday, 9.00am 5.00pm.

Salary: £12.71 per hour

Location: Based at Barnsley Hospice Retail Hub.

Positions Available: 2.

Main duties of the job

Key Responsibilities

Provide excellent customer service to all customers and donors, ensuring a friendly, welcoming and positive experience.

Operate the till and process customer transactions accurately and efficiently, following relevant procedures.

Receive donations, engage positively with donors and accurately capture Gift Aid information where applicable.

Replenish shop-floor stock to ensure displays remain full, attractive and well presented.

Maintain a clean, tidy and organised shop floor, ensuring the retail environment is welcoming and presentable at all times.

Communicate effectively and work collaboratively with volunteers, colleagues and the Retail Hub Manager.

Support the smooth day-to-day running of the Retail Hub, undertaking other duties appropriate to the role as required.

Job description

Main Duties and ResponsibilitiesCustomer Service

• Provide excellent customer service to all customers and donors, ensuring a friendly, welcoming and positive experience.
• Respond to customer enquiries professionally and helpfully.
• Deal constructively with demanding customers, maintaining a calm and positive approach.
• Represent Barnsley Hospice positively at all times.

Till Operations and Donations

• Operate the till and process customer transactions accurately and efficiently.
• Handle cash and payments in accordance with Hospice procedures.
• Receive donations and engage positively with donors.
• Accurately capture Gift Aid details where applicable, following relevant procedures.

Stock and Shop Presentation

• Replenish shop-floor stock to ensure displays remain full, attractive and well presented.
• Assist with organising and displaying stock to maintain an appealing shopping environment.
• Maintain a clean, tidy and organised shop floor.
• Ensure the retail environment remains welcoming and presentable for customers and donors.

Communication and Teamwork

• Communicate effectively with volunteers, colleagues and managers.
• Work collaboratively as part of the Retail Team.
• Use own initiative to support the smooth running of daily operations.
• Undertake any other duties appropriate to the role as directed by management.

Other Responsibilities

• Act as an ambassador for Barnsley Hospice, maintaining honesty, integrity and trustworthiness at all times.
• Maintain strict confidentiality and comply with data protection requirements.
• Follow all relevant health and safety, fire safety and safeguarding procedures.
• Work in accordance with Hospice policies, procedures and relevant good practice guidelines.
• Demonstrate flexibility in duties and responsibilities to meet service needs.
• Support the wider Hospice as required, within the scope of the role.

This job description is not exhaustive and duties may evolve in response to the needs of the organisation.

About us

Why Join Barnsley Hospice?

Barnsley Hospice is a charity providing specialist palliative and end-of-life care to hundreds of local people each year. Our focus is on helping people achieve the best possible quality of life while supporting those close to them throughout illness and bereavement.

By joining our Retail Team, you will play an important part in raising vital funds that help ensure our services continue to support people and families across the Barnsley community.

We are committed to Equality, Diversity and Inclusion and warmly welcome applications from all sections of the community. We particularly encourage applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities, as we are committed to increasing representation across our workforce.

If you enjoy working with people, have a passion for customer service and would like to be part of a team where your contribution makes a real difference, we would love to hear from you.