Complex Care and All Age CHC AdministratorNHS

Job summary

An exciting opportunity has arisen within the Leicestershire, Northamptonshire and Rutland (LNR) All Age Continuing Care Service for a Band 3 Administrator.

The ideal candidate will have proven experience of working in a busy administrative function and ideally suit an administrator who wishes to providing support to patients and their families. Excellent oral communication and Interpersonal skills are essential as well as the ability to resolve queries and concerns from patients and families with empathy and diplomacy.

Candidates must possess strong organisational skills and be able to plan and prioritise their own work. Attention to detail is paramount as well sound knowledge and use of all other Microsoft office packages are essential. Theideal candidate will have excellent organisational, communication, and data-entry skills, You will be professional, tactful, and able to work effectively both independently and as part of a busy team. A strong work ethic, accountability, and the ability to manage competing priorities are essential. Full training and support will be provided.

Experience of Invoicing reconciliation , Personal Health Budgets / Direct payments or direct CHC related administration an advantage

This role will require a minimum of 2 days 'on patch' working in Leicestershire, Northamptonshire and Rutland in our 2 main offices or partner sites"

Main duties of the job

The All Age Continuing Healthcare (AACC) Team is responsible for assessing, commissioning, and reviewing care packages for individuals who have complex, ongoing health needs and may be eligible for NHS Continuing Healthcare funding.

Made up of nurses and business support staff the team works closely with patients, families, carers, health professionals, local authorities, care providers, and other partner organisations to ensure that eligible individuals receive safe, effective, person-centred care that meets their assessed needs.

The overarching aim of the CHC Team is to ensure that people with significant and complex health needs receive the right care, at the right time, in the right place, while promoting dignity, independence, choice, and the best possible outcomes for individuals and their families

Your main duties will be to -

• Provide a patient-focused, high quality, efficient and complete administrative support service and patient care experience.
• Manage diary coordination forpatients, theirfamiliesand representatives alongside the clinical team for assessments and complex care administration.
• The postholder will support meetings,maintainrecords and information systems, coordinate communications, andassistin preparing documentation to ensure effective deliveryofcomplex care

Job description

On this page you will find a Job Description which provides full details about the role. We recommend that you review this and refer to it as you complete your application. If you would like more information about the role or working for NHS Leicester, Leicestershire and Rutland and NHS Northamptonshire Integrated Care Boards , please get in touch with the contact for this role.

About us

Working for our Integrated Care Boards will require you contributing to a shared purpose of improving outcomes for the communities we serve as part of a wider health and social care system. The organisation's ethos is rooted in integrity, collaboration and accountability, with a strong focus on putting its patient population at the centre of everything it does and delivering services to improve patient outcomes, patient experience and added years of optimised health. As part of the newly formed cluster bringing together NHS Northamptonshire ICB and NHS Leicester, Leicestershire and Rutland ICB, staff are expected to work flexibly and collaboratively across organisational boundaries to support a joined-up approach to strategic commissioning and service improvement. There is an expectation of 40% on patch working, with office bases at County Hall, Glenfield, Leicester and Haylock House, Kettering. Staff can choose which office is their primary base for contractual purposes and travel claims.

This role will require a minimum of 2 days 'on patch' working in Leicestershire, Northamptonshire and Rutland in our 2 main offices or partner sites