Medical ReceptionistNHS
Job summary
We are a friendly practice looking to appoint a hardworking and enthusiastic medical receptionist to join our existing team at Central Park Surgery.
This role is predominantly focused on day to day patient care and communication which can be challenging at times but also very rewarding.
The hours of work will be:-
Monday 08.00 am until 1.00 pm
Wednesday 1.00 pm until 6.30 pm
Friday 1.00 pm until 6.30 pm
Main duties of the job
The duties will include liaising with patients, attending to enquiries both over the phone as well as face to face. You will also manage the booking of appointments and cancelling of appointments for clinics in addition to dealing with all tasks generated by the GPs, issuing prescriptions, scanning and recoding.
Job description
The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Maintaining and monitoring the practice appointment system
b. Process personal, telephone and e-requests for appointments
c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
d. Process repeat prescriptions, ensuring they are processed accurately and efficiently
e. Signpost patients to the correct service
f. Initiating contact with and responding to, requests from patients, team members and external agencies
g. Read code data on EMIS Web
h. Photocopy documentation as required
i. Data entry of new and temporary registrations and relevant patient information as required
j. Input data into the patients healthcare records as necessary
k. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
l. Manage all queries as necessary in an efficient manner
m. Carry out system searches as requested
n. Maintain a clean, tidy, effective working area at all times
o. Monitor and maintain the reception area and notice boards
p. Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the medical receptionist may be requested to:
a. Partake in audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Action incoming emails when necessary
d. Scanning of patient related documentation and attaching scanned documents to patients healthcare records
e. Complete opening and closing procedures in accordance with the duty rota