MSK Clinical and Operational ManagerNHS

Job summary

The post gives the opportunity to lead and work within the MSK Orthopaedic Triage service and MSK Physiotherapy service, contributing to its development, as well as developing an understanding of the wider health care community. The post holder will be supporting the ESP's, Band 6 and 7 Physiotherapists within the team involving supervision, appraisal and in-service training. Key Leadership in North East London service standardisation.

PREVIOUS APPLICANTS MAY NOT APPLY.

Main duties of the job

We are seeking an individual, who is an excellent leader, that can help dmanage the MSK triage service, working alongside the existing Advanced Physiotherapy (ESP) team and the Physiotherapy team. This person must be self-motivated and able to keep an up-to-date knowledge base. As well as leadership qualities, there would be an expectation of an advanced level skill set, including Injection Therapy, with Sonography and Independent Prescribing desirable. An ability to work under pressure and to be able to respond and adapt to changes is a must in the current NHS landscape.

Job description

• Overall operational leadership of the MSK outpatient service across sites/localities
• Ensuring safe, effective, efficient, and high-performing service delivery
• Managing patient flow, access, triage, waiting lists, and capacity
• Delivering KPIs including RTT pathways, productivity, and activity targets
• Coordinating service planning and demand/capacity modelling
• Ensuring robust administrative systems for referrals, appointments, and data capture
• Advising senior leadership on operational pressures and risks
• Line management of senior clinicians, clinical leads, ATPs, psychologists, and wider MDT staff
• Recruitment, retention, workforce planning, and vacancy management
• Managing appraisals, supervision, probation, and performance reviews
• Oversight of sickness absence, disciplinary, grievance, and capability processes
• Developing workforce capability, succession planning, and staff wellbeing
• Supporting role redesign and workforce transformation
• Creating a positive, inclusive, and high-performing culture
• Leading governance, quality, and patient safety frameworks
• Managing incidents, complaints, risks, and learning actions
• Ensuring compliance with:
• Trust policies
• CQC standards
• NICE guidance
• Infection prevention and safeguarding requirements
• Leading audits, quality improvement, and service evaluation
• Embedding evidence-based practice and outcome measures
• Leading service redesign and transformation programmes
• Developing and implementing MSK service strategies
• Supporting integration across:
• Primary Care Networks
• Community services
• Acute trusts
• ICB/system partners
• Leading working groups and policy development
• Supporting prevention of hospital admissions and community-based care pathways
• Identifying service gaps and implementing improvement initiatives
• Managing delegated budgets alongside finance teams
• Monitoring expenditure and contributing to balanced budget delivery
• Supporting Cost Improvement Programmes (CIPs) and recovery plans
• Oversight of equipment purchasing, stock control, and resource allocation
• Assessing financial viability of service developments
• Supporting business cases and capital bids
• Monitoring service performance dashboards and trends
• Analysing data relating to:
• waiting times
• demand
• outcomes
• staffing
• productivity
• Producing governance and contract reports
• Escalating risks and implementing recovery actions where needed
• Driving continuous improvement initiatives
• Leading training programmes and CPD across the MSK workforce
• Providing expert specialist advice across teams
• Supporting students, junior staff, assistants, and MDT colleagues
• Ensuring clinical supervision structures are robust
• Promoting advanced practice and evidence-based care
• Influencing professional standards and clinical strategy

About us

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.