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Cheshire West and Chester Customer Service & Admin

Workforce Information & System AdministratorNHS

Chester, CH2 1UL Permanent £32,073 to £39,043
Posted 4 September 2026 Closing date 14 September 2026
Bache Rail Station (0.3 miles, direct) Llangollen (Llangollen Railway) (19.9 miles, direct) Chester Bus Interchange (1.1 miles, direct)

Job summary

Working part time 22.5 hours per week

Previous applicants need not apply.

Please note that this role is not eligible for visa sponsorship.

We are looking for a passionate and motivated individual who is keen to join our talented Workforce Information Team . You will be expected to ensure workforce information in ESR is of the highest quality by actioning and updating employee and assignment changes. Also responsible for the production of workforce information reports, emphasising analytics and data manipulation is a key skill to have experience with.

Support to managers on their use of Manager Self Service will be a key way to ensure high quality data. You will also be responsible for improving the efficiency of HR processes and ensuring standardised systems are implemented across the whole organisation and to provide training on systems and processes for staff new in post.

We look forward to meeting you.

Main duties of the job

  • Providing high quality, accurate, timely and user friendly HR Information to internal and external customers and stakeholders (staff, managers, payroll, finance etc.).
  • To maintain good administrative processes to ensure workforce information and payroll data are processed accurately and to deadlines
  • Perform the process of producing regular reports to the Trust Board, Executive Team, Managers and HR staff, consulting over the content and format of these reports, investigating any unusual information requiring comment and ensuring that any necessary commentary, analysis or supplementary notes are provided
  • Produce statistical reports and questionnaire responses related to workforce issues required by external stakeholders (such as NHSI etc..) within the timescales set and to the standard required. Liaise with external bodies and internal contributors regarding the information.

Job description

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.

About us

The Countess of Chester Hospital NHS Foundation Trust provides services to West Cheshire and to Welsh patients covered by Betsi Cadwaladr University Health Board. The Trust works collaboratively within the wider Cheshire and Merseyside Health and Care Partnership. Its services are provided from three locations:

  • The Countess of Chester Hospital: providing 438 general and acute beds
  • Ellesmere Port Hospital: providing 56 beds as a rehabilitation, intermediate and outpatient facility
  • Tarporley War Memorial Hospital: a base for community services which serve the local rural population.

The Trust employs over 5916 staff (headcount) which includes temporary bank staff and provides acute emergency and elective services, primary care direct access services and obstetric services to a population of approximately 411,000. This includes 361,000 residents in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire which has a population of approximately 50,000.

The Trust is a busy district general hospital and in 2022/2023, there were more than 503,342 patient attendances (inpatient, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery. This is an increase of nearly 10,000 compared to the previous year when there were 494,387 patient attendances.

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