Senior Receptionist/AdministratorNHS

Job summary

Job title: Senior Receptionist/Administrator Location: Burnley Practice Salary: £26,843.00 Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees

Main duties of the job

As a valued member of the Operose Health team, your key duties will include: Supporting the Practice Manager in ensuring the smooth running of the practice where required, help develop efficient systems of management and to delegate tasks appropriately. To promote the development and maintenance of a qualify learning environments throughout the practice. To deputise for the practice manager and will be a member of the surgery team with the delegated responsibility for overseeing the day-to-day operation of the surgery. You will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team.

Job description

Job title:Senior Receptionist/Administrator

Location:Burnley Practice

Salary:£26,843.00

Hours:37.5

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

• Supporting the Practice Manager in ensuring the smooth running of the practice where required, help develop efficient systems of management and to delegate tasks appropriately.
• To promote the development and maintenance of a qualify learning environments throughout the practice.
• To deputise for the practice manager and will be a member of the surgery team with the delegated responsibility for overseeing the day-to-day operation of the surgery. You will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team.

Ideal Candidate: What we look for in new colleagues:

• NHS or GP Practice experience and previous use of System One is desirable.
• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description: How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

About us

Operose Health is a primary healthcare provider that focuses on delivering quality health services with an emphasis on improving access, outcomes, and patient experience. Their mission revolves around offering local primary care services at a scalable level to maximize reach and efficiency. Operose Health values are deeply embedded in their operations, highlighting the importance of being caring, ambitious, resourceful, and dedicated to excellence. The company believes in empowering their employees to be at their best to ensure the highest standard of care for their patients. Staff at Operose Health are encouraged to embody these core values, fostering an environment of compassion, ambition, and continuous improvement.