Patient Service AdvisorNHS

Job summary

Are you ready to embark on a rewarding career as a Patient Services Advisor with our dynamic and innovative group of GP Practices in Headington and the surrounding area? We are seeking compassionate, empathetic and positive individuals with a passion for excellent customer service and communication skills, a knack for technology and a commitment for delivering excellence in a fast-paced call centred environment. While prior call centre experience is desirable, it is not a deal-breaker we provide comprehensive training to ensure your success in the role.

As a Patient Services Advisor, you will be at the forefront of our commitment to enhancing the well-being of the communities we serve. If you are eager to contribute to our mission, we would love to welcome you to join our team.

Main duties of the job

Educate patients about the services offered and systems at Hedena Health including:

• Named Doctor System
• Telephone Consultations/Appointment System
• Appointments Online signup
• SMS Text reminders
• Nurse Minor Illness
• Chronic disease recalls
• Triage/Home Visits
• Repeat prescribing process

Job description

Welcome patients and visitors at the front desk and respond to all requests in a friendly, helpful, and courteous manner

Explain arrangements and formal requirements for new registrations and ensure documentation/registration process is completed correctly.

Ensure each new patient is given a registration pack which includes the registration form, patient questionnaire, information on the OCS, SCR and relevant opt out forms.

Advise patients of private charges before booking non-NHS appointments and receive payments/issue receipts.

Be completely familiar with the appointments system and monitor the flow of patients to consulting rooms.

Advise patients if the clinician is running more than 15minutes late

Receive/store/prepare samples for collection according to protocol

Receive deliveries and advise addressee of arrival Ensure that workstations and the reception area in general are kept neat and tidy.

Accepting messages for nurses, doctors and requests for prescriptions.

To maintain patient confidentiality at all times.

To assist patients wanting to book in for appointments, using the self-check in systems (touch screens) - noting and resolving any discrepancies

Provide assistance to patients on the services provided at Hedena Health

To ensure that the reception and waiting area (including patient reading material) are kept tidy and are welcoming to patients.

Report back to relevant colleagues on individual patients when required

Ensure that prescription requests are actioned promptly, and that repeat prescription requests are dealt with within 48 hours according to protocol.

About us

Hedena Health is a large and progressive primary care organisation serving communities across Oxfordshire. We are committed to providing accessible, high-quality healthcare services that place patients at the centre of everything we do.

We are dedicated to creating a positive working environment where staff are supported to develop their skills, contribute new ideas and provide the highest standard of care. Joining Hedena Health offers the opportunity to be part of an innovative and forward-thinking team focused on improving health outcomes for the local population.