Senior Service ManagerNHS

Job summary

Digital Operations and Service Management (DOSM) sits within the Technology Digital and Data Directorate of the new NHS England.

The Technology Digital and Data Directorate vision is to deliver the best care and outcomes for the NHS and people that it serves, by improving population health and patient pathways, rapidly adopting effective technologies, building on insights from data and cutting-edge research, and by transforming the way that care is delivered.

DOSM operates and manages business critical infrastructure, and digital and data services, that underpin the health and social care system. We ensure the highest levels of reliability and availability of national digital and technology services, so that they can be relied upon by the NHS and social care system.

Our aim is to prevent system disruption but, if it does occur, to restore service as quickly as possible. We coordinate complex operational activities across environments, teams and organisations in order to achieve this.

Main duties of the job

• Lead the operational service management of the Genomics service, ensuring it is safe, resilient, effective and aligned to NHS England service management standards.
• Work closely with the Service Manager on day-to-day operational service management, ensuring clear ownership, governance and escalation routes are in place.
• Manage incident, major incident, problem, change and service transition processes for the Genomics service.
• Ensure new and changed Genomics capabilities are operationally ready, with appropriate support models, documentation, monitoring and reporting in place.
• Monitor service performance against agreed measures, identifying risks, trends and areas for improvement.
• Drive continual service improvement, ensuring lessons learned are embedded and recurring issues are addressed.
• Work collaboratively with product, delivery, technical, clinical, commercial and supplier teams to manage service risks and resolve issues.
• Ensure the Genomics service continues to meet user, clinical and operational needs.

Job description

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Important: Please be aware there are residency requirements you need to meet:

All NHS England Technology personnel must hold Security Clearance (SC) level as a minimum.

To meet National Security Vetting requirements, SC clearances require 5 years continuous UK residency. In certain cases, this can be reduced to three years continuous UK residency, with additional overseas checks for the previous two years.

Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role - will still be considered.Please make sure you meet these requirements before applying for this role.

You dont need to have Security Clearance (SC) already, however, failure to achieve the requirements for Security Clearance (SC) after offer, will result in the job offer being withdrawn.

For further advice please check https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels#security-check-sc or contact [email protected].

About us

NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.

Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms -- enabling us to design and deliver high-quality NHS services.

In March 2025,the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.

If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

We cannot offer visa sponsorship for any vacancies.