Peripatetic Customer Service Adviser Woodcote LibraryJobsGoPublic

Job Introduction

About Us

Our libraries are about so much more than books – they’re places where culture is created and happens every day. You could be part of these vibrant community hubs, welcoming everyone to explore, read, learn, meet, connect, collaborate, share, adventure and be inspired!

You’ll be working for our thriving Oxfordshire Library Service which has 44 libraries across the county and over 2,400,000 visitors to our libraries every year.

About the Role

Woodcote Library is a vibrant Community Library with a close connection to Langtree School with which it shares a site. Peripatetic Customer Service Advisers are the first point of contact with library customers, library partners, and class visits from the school. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. A Peripatetic Customer Service Adviser is crucial to the running of the library and will spend most of their time public-facing. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.

About you

We are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role where no two days are the same!

Rewards and benefits

Competitive rates of pay

Up to 32 days annual leave each year

Flexible working arrangements

Relocation expenses of up to £8,000 for eligible new starters

Tailored induction

Family friendly schemes to help balance family commitments including generous maternity, paternity and support for carers and a tax-saving childcare voucher scheme.

Good career opportunities

Excellent pension scheme, with employer contributions of up to 20 per cent of salary

Staff Discount Scheme for a range of retailers; holidays; insurance; eating out; health and leisure activities

Discounts on rail and bus travel

Continuing professional development - employees can develop their skills and knowledge through our online training platform.

Coaching, workshops, mentoring, shadowing and support from social groups

How to apply

To apply, you will need to complete an online application form. This includes a section asking you to explain how you meet the requirements of the job role and selection criteria, as specified in the job description. You may attach a cover letter and/or CV to your application form; however, it is not mandatory.

If you experience any difficulties whilst completing the application form, please contact the Recruitment Team using the Recruitment Application Enquiry Form on the Home Page.

To arrange an informal discussion about the role please contact; Lisa Trood on 01865 815215 or Allie Thomlinson on 0758 4151111.

Your office base may be subject to change as we are currently transitioning between temporary and permanent office locations due to the closure of County Hall. If this is applicable to you, you will be notified, but no reimbursement will apply in respect of travel.

Our commitment to:

Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:

Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:

Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:

Flexible Working

We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any issues with the application system, please contact: [email protected]