Practice ManagerNHS

Job summary

The Partners of Hartshill Medical Centre are seeking to appoint a highly driven, reliable and enthusiastic leader to the role of Practice Manager. Hartshill Medical Centre is a successful GP practice providing excellent clinical care to a list size of 8000 in a purpose-built building. We have excellent QOF achievements annually and were recertified as Good by the CQC in 2025.

Main duties of the job

The Practice Manager plays a pivotal role in the leadership, operational management and strategic development of the practice. Their role is in short to manage and coordinate all aspects of practice functionality, human resources, finance, premises management and health and safety. The practice manager will lead on compliance and organisational improvement.

Job description

Primary responsibilities:

The following are the core responsibilities of the Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

I. Overseeing the day-to-day operations of the organisation, ensuring staff achieve their primary responsibilities

II. Functional management of all clinical and administrative staff

III. Direct line management of the following staff: senior receptionist, and deputy senior receptionist

IV. Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan

V. Establishing, reviewing and regularly updating job descriptions and person specifications, and contracts of employment, ensuring all staff are legally and gainfully employed

VI. Undertake detailed workloads analysis for all staff, arbitrate on issues of workloads with the senior receptionist

VII. Ensuring the implementation and embedding of an effective staff appraisal process

VIII. Implementing effective systems for the resolution of disciplinary and grievance issues

IX. Ensuring compliance with current human resources legislation

X. Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

XI. Managing the financial elements of the organisation, including budgets, bank accounts, accounting systems, monitoring claims, petty cash, private and enhanced services seeking to maximise income and reduce expenditure in conjunction with the partners

XII. Maintaining effective communication with the accountant, overseeing organisation accounts and ensuring year-end figures are presented

XIII. Briefing partners on all financial matters, including forecasting

XIV. Attending partnership meetings, as requested, which may fall outside of normal business hours

XV. Managing and processing partners drawings, PAYE and pensions for practice staff

XVI. Ensuring the organisation has appropriate insurance cover

XVII. Developing, implementing and embedding an efficient business resilience plan

XVIII. Managing contracts for services i.e., building services, gardening, window cleaning etc.

XIX. Managing the procurement of organisation equipment, supplies and services

XX. Coordinating with other managers, the reviewing and updating of all organisation policies and procedures

XXI. Leading change and continuous improvement initiatives; coordinating all projects within the organisation

XXII. Coordinating and leading the compilation of organisation reports and the practice development plan (PrDP)

XXIII. Ensuring the team reach contractual targets (supported by the nursing, GP and long-term condition leads)

XXIV. Adopting a strategic approach to the management of all patient services matters

XXV. Developing, implementing and embedding an effective communication strategy (internal and external)

XXVI. Ensuring the organisation maintains compliance with its NHS contractual obligations

XXVII. Actively encouraging and promoting the use of patient online services

XXVIII. Publishing communications for internal and external use such as an organisation newsletter on a quarterly basis

XXIX. Co-ordinating and facilitating partners meetings and implement and review actions

XXX. Ensuring that the partnership agreement is updated and monitoring compliance and recommending remedial action if required

XXXI. Organize practice finances in relation to partnership change and liaise as necessary with external bodies. Co-ordinating the recruitment and selection process of appointing new members of the team.

XXXII. Overseeing the practice's public-facing communications, website content, NHS profile and patient feedback mechanisms

XXXIII. Liaising at external meetings as required

XXXIV. Marketing the practice appropriately

XXXV. Liaising with the Patient Participation Group, as well as attending their meetings

XXXVI. Leading on the management of all complaints in line with current legislation and guidance

XXXVII. Managing the premises, including health and safety aspects such as risk assessments, fire safety and mandatory training

XXXVIII. Managing the organisation IT system, delegating staff to act as administrators

XXXIX. Ensuring compliance with IT security and information governance

XL. Act as the primary point of contact for NHSE, ICB, community services, suppliers and other external stakeholders

Secondary responsibilities:

In addition to the primary responsibilities, the Practice Manager may be requested to:

I. Deputise for the partners at internal and external meetings

II. Partake in audit as requested by the audit lead

About us

We are a five-partner practice with an advanced clinical practitioner, nursing team, health care team and reception team. We have historically had a very low staff turnover, with many members of the team staying for over 30 years. The partners are looking for someone to embrace our traditional values of providing family doctor style medicine and looking after our team as well as driving the practice forwards.