Welsh Government ApprenticeshipJobsGoPublic
Job summary
Make a Difference with Us – Join the Welsh Government as an Apprentice
What if your job… was more than just a job? Take your first step on an exciting journey with us. Whether you’re passionate about helping people, love learning new skills or want to make a real difference, we’ll help you find where you belong. By joining us, you’ll be joining one of the most varied organisations in Wales, with the opportunity to develop new skills, discover what interests you and earn whilst you learn.
Why Join Us?
Make a Difference: Your work will contribute to delivering the Welsh Government's priorities and improving outcomes for people across Wales.
Earn While You Learn: Gain valuable workplace experience while working towards a nationally recognised qualification.
Experience Different Teams: Complete two placements across different business areas, helping you discover your strengths and interests.
Develop Your Skills: Receive structured learning, training and support throughout the programme.
Smart Working: Enjoy a flexible blend of home and office-based working that fits around business needs.
Office Locations Across Wales: Opportunities are available across Wales, including Newtown, Llandrindod Wells, Wrexham, Caernarfon, Aberystwyth, Llandudno Junction, Carmarthen, Cardiff, Swansea and Merthyr Tydfil.
Excellent Benefits: Receive 31 days annual leave (plus public and privilege holidays), membership of the Civil Service Pension Scheme and access to a range of employee benefits.
Supportive Environment: Benefit from mentoring, wellbeing support, staff networks and development opportunities designed to help you succeed.
We Support You
Inclusive Environment: We strive for a culture where everyone can be themselves at work, supported by our 6 staff networks and 9 staff groups.
Reasonable Adjustments: We provide recruitment and workplace adjustments for candidates with impairments, health conditions, neurodivergence, or those who use British Sign Language. If you would like to discuss reasonable adjustments with us, please contact [email protected].
Job description
As an Apprentice, you'll gain valuable hands-on experience while supporting the work of your team. The activities you undertake will depend on the apprenticeship role you are matched to, but here are some examples of the types of tasks you may be involved in:
Your Responsibilities
Customer Communication: You’ll engage with various customers, organisations and suppliers, handling queries face-to-face, by email and over the phone.
Meeting Support: You’ll provide essential support at internal and external meetings, including setting up agendas, scheduling appointments and taking notes.
Drafting Documents: You’ll write documents and letters that are clear and professional.
Event Planning: You’ll arrange and coordinate events and ensure things run smoothly.
Data Management: You’ll handle spreadsheets and databases with precision and accuracy.
Financial Processing: You’ll process financial payments, ensuring timely and accurate payments.
Collaborating with Others: You’ll work closely with other teams within your business area as needed to support operations.
What We’re Looking For
Team Player: You collaborate well with colleagues, working with others towards common goals.
Deadline Driven: You can meet deadlines with little supervision, demonstrating your reliability and efficiency.
Flexible: You are willing to take on various tasks as new challenges arise.
Confident Communicator: You can communicate effectively, both verbally and in writing.
IT Proficient: You are comfortable using IT tools and have strong digital skills.
Numeracy & Literacy: You possess a good level of numeracy and literacy skills.
Person specification
We are recruiting 30 Apprentices to join the Welsh Government on an 18-month apprenticeship programme. This is an exciting opportunity to gain valuable workplace experience, develop professional skills and achieve a recognised Level 3 qualification in either Business Administration or Customer Service.
As a Team Support Officer Apprentice, you'll play an important role in supporting teams across Welsh Government, helping them deliver services and achieve the best outcomes for the people of Wales. Throughout the programme, you'll combine practical workplace experience with structured learning and development, building the skills and confidence needed for a successful career.
As part of the apprenticeship, you'll undertake two placements of approximately nine months each in different Welsh Government teams, giving you the opportunity to gain a broad range of experience, develop new skills and build professional networks across the organisation.
You don't need previous office experience or qualifications to apply. We're looking for people with enthusiasm, potential and a willingness to learn. Whether your experience comes from education, volunteering, part-time work, caring responsibilities, sport, community activities or everyday life, we want to hear from you.
Our aim is to support apprentices into long-term careers within the Welsh Government.
Am I eligible
You will meet the following criteria:
You will be at least 16 years of age by 1st September 2026. There is no upper age limit.
You will not be in full-time education when you start in March 2027.
You do not need to hold any formalised qualifications to be eligible to apply for our Apprenticeship campaign.
If you already hold a qualification at Level 3 or above in Business Administration or Customer Services, or a similar subject, you may not be eligible for this apprenticeship scheme
You will meet the Civil Service Nationality requirements (https://www.gov.uk/government/publications/nationality-rules)and comply with UK immigration legislation (https://www.gov.uk/government/organisations/uk-visas-and-immigration)
We're committed to becoming a fully bilingual organisation and helping increase the use of Cymraeg across Wales. You don't need to speak Welsh when you join us. We'll support you to learn a little Welsh during your apprenticeship, helping you build the confidence to use simple conversational Welsh at work, with learning tailored to your needs and experience.
Behaviours
We'll assess you against these behaviours during the selection process:
Communicating and Influencing
Benefits
Alongside your salary of £27,302, Welsh Government contributes £7,909 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
The selection process and stages are:
Number of Stages:2 stage processStage 1Application FormStage 2Interview
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.