Adult Social Care: Service Improvement Project OfficerJobsGoPublic

External Advertising Start Date: - 04 Sep 2026

Directorate - Chief Executive’s

Location - Hybrid

Contract Type - Secondment/Fixed term contract

Pay, Benefits and Supplements: - Grade K £54,360-£57,495

About The Role -

We are recruiting a Service Improvement Project Officer to join our Corporate Transformation & Delivery Team.

This is a Fixed Term Contract for 12 months.

Tower Hamlets Council is seeking an experienced and ambitious Service Improvement Project Officerto join our Transformation Team. This is an exciting opportunity to play a key role in shaping and delivering a portfolio of high impact transformation and efficiency programmes across Adult Social Care (ASC).

Working collaboratively with Adult Social Care, the wider Corporate Transformation Team, and colleagues across a wide range of directorates and services, you will support colleagues to lead the design and delivery of complex and impactful transformation initiatives and programmes. Your work will improve outcomes for residents, enhance service quality, drive efficiencies, and support the Council's strategic priorities. This is an opportunity for a talented project officer who is passionate about public service, thrives in complex environments, and has a proven track record of delivering sustainable change.

Tower Hamlets is a diverse and vibrant borough in the heart of London. Tower Hamlets Council has big ambitions to improve the lives of the residents that call our borough home. Tower Hamlets is committed to delivering high quality services that make a real difference to our communities.

Our transformation agenda is ambitious, and you'll be joining a team at the heart of delivering change across the organisation while gaining valuable experience working in a diverse team delivering projects that will improve the lives of our residents. If you're passionate about transforming services, improving outcomes for residents, and delivering meaningful change at pace, we'd love to hear from you.

About You

We are looking for someone who can demonstrate:

Strong programme and project management skills, with a proven ability to successfully deliver complex projects, managing multiple priorities simultaneously

Experience delivering transformation, change, or improvement programmes within local government, health and social care, or a similarly complex environment.

Experience in working on saving and efficiency projects, especially around Adult Social Care

Strong collaborative skills - you will be great at building relationships at all levels of the organisation and be able to bring people on board with key areas of your work.

A clear and concise communicator

The ability to work effectively in a diverse community.

A proactive, self-motivated approach

This role operates on a hybrid basis and includes a mandatory office “anchor day.” You will also be required to attend the office whenever service needs dictate.

Our Benefits

Competitive salary starting at £54,360

Local Government Pension Scheme membership

Generous annual leave: 29 days, plus bank holidays and 3 additional days at Christmas

Flexible and agile working to support work life balance

Staff money-saving schemes (e.g., rent deposit loans, season ticket loans).