Duty Advisor - HousingCouncil

We are looking for motivated and customer-focused individuals to join our Housing Advice Team as Duty Officers. This is an exciting opportunity to be at the forefront of supporting residents with housing needs, preventing homelessness, and helping people access the right housing and support services.

As a Duty Officer, you will be the first point of contact for customers seeking housing advice and assistance. You will provide guidance, carry out initial assessments, manage enquiries, and help individuals access the services they need. Working within a fast-paced and rewarding environment, you will play a key role in delivering early intervention and prevention services.

What you'll do:

• Provide housing advice and guidance to customers.
• Undertake initial assessments and triage of housing enquiries.
• Support homelessness prevention activities.
• Signpost and refer customers to appropriate services and support agencies.
• Work closely with Housing Advice Officers and partner organisations.

What we're looking for:

• Excellent communication and customer service skills.
• Confidence in managing challenging situations with empathy and professionalism.
• Strong organisational and problem-solving abilities.
• A commitment to supporting vulnerable people and improving housing outcomes.
• Experience in housing, customer services, welfare, support services, or a related field would be advantageous.

Why join us?

This role provides an excellent opportunity to develop a career in housing, gain experience within a specialist service, and contribute to the Council's commitment to preventing homelessness and supporting sustainable communities. You'll be part of a dedicated team making a real difference to the lives of local people every day.

If you're passionate about helping people and want a rewarding role where no two days are the same, we'd love to hear from you.

 

The successful applicant will be required to undertake any other duties appropriate to the grade and commensurate with the responsibilities of the post.

Employee Benefits

Our employee benefits are designed to help invest in your future and are in addition to living and working in Pembrokeshire, one of the most beautiful and desirable counties in the UK.

The Visit Pembrokeshire website https://www.visitpembrokeshire.com/ is an excellent source of information, and showcases the wide variety of activities, amenities and adventures that await you.

Please refer to the job description above for more details on this vacancy and the person specification.

Employment Checks

This post is subject to a DBS disclosure check.

Where it is appropriate for your role and responsibility, the personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting https://www.cifas.org.uk/fpn.

Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Please note that at this point, Pembrokeshire County Council is not accepting applicants who require a Skilled Worker visa as a prerequisite to a right to work in the UK. Applicants should ensure they have the right to work in the UK before applying for a vacancy.

Guidance Note: Use of AI and Accuracy of Information:

• We understand that applicants may choose to use tools such as generative AI to support the preparation of their application. While the use of such tools is permitted, it remains the applicant’s full responsibility to ensure that all information submitted is factually accurate, truthful, and representative of their own skills, experiences and qualifications.
• Providing information that is false, misleading, or exaggerated, regardless of whether it was generated by AI or not, may result in disqualification from the recruitment process or dismissal if discovered after appointment.
• By submitting this application, you confirm that all content provided is accurate and submitted in good faith.

The Supported Employment Programme is a group of local authority based enterprises that employs over 75 people with a disability or work limiting health condition, please visit the link below for further information: Pembrokeshire Supported Employment Programme - Pembrokeshire County Council

Safeguarding
 
Safeguarding and protecting children and adults at risk is a high priority for Pembrokeshire County Council. We aim to support vulnerable children and adults at risk to ensure they are as safe as they can possibly be. We are committed to ensuring their safety and will take action to safeguard their well-being. The Council’s Corporate Safeguarding Policy provides a framework for every member of staff and Service within the Council, setting out responsibilities in relation to safeguarding and protecting children and adults at risk as well as the methods by which the Council will be assured that it is fulfilling its duties.

This policy applies to all Council employees and workforce, councillors, volunteers and also service providers that are commissioned by the Council. Safeguarding is everyone's business whether they work for, or on behalf of, the Council.

Support & Additional Info

  

• Please contact the HR Systems Team as early as possible if you're unable to apply online by emailing [email protected].
• Please contact the Recruitment Team if you have any queries relating to this vacancy by emailing [email protected].
• Local Government Employees on National Joint Council (NJC) terms are subject to national pay bargaining; all salaries currently stated in our adverts are as 01/04/2025.
• Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; therefore prior consideration will be given to existing employees who meet the person specification and are registered on our redeployment pool.

Welsh language skills are desirable. Applications may be submitted in Welsh and will not be treated less favourably than applications submitted in English.

Position type: Open Ended