Recepionist / AdministratorGP Practice

Location: Based predominately at Pilning Surgery, with potential need to work from

Almondsbury Surgery.

Pay: £13.07 per hour

Expected hours: 18.5 per week

Monday 8am - 6pm

Tuesday 8.30am - 7pm

Open to discussion if these hours are not suitable.

Job description:

We are looking for an enthusiastic, engaging and hardworking individual to join our

friendly reception team.

We value the wellbeing of our team, and hold regular team meetings, 1-2-1 support,

training and development opportunities.

About Us:

Hanham Health is a large, forward-thinking GP practice in South Gloucestershire this

role is predominantly based at our Pilning Surgery with potential to work at

Almondsbury Surgery. We offer a high standard of service to our patients and

embrace different ways of working and new initiatives.

Core Benefits:

• 26 days of Annual Leave plus bank holidays (this will be pro-rated for part-time employees). The exact individual holiday entitlement will be shared in a

document from your manager if you are successful.

• The Green Commute Initiative
• Team Socials
• Free Tea and Coffee
• Free onsite parking
• Access to a Blue Light Card
• NHS Pension Scheme
• Professional Development opportunities
• A prioritisation on the wellbeing of our staff. For instance, Hanham Health offer

comprehensive support through initiatives such as our Employee Assistance

Programme, which provides confidential counselling and resources.

Job Summary

As part of our Reception Team, you will assist and support the practice in providing

an efficient, professional and welcoming first point of contact (both via the telephone

and face to face) to all of Hanham Health patients and visitors to the practice.

Main Duties

Telephone Support – answer and deal with patient calls.

IT – EMIS, NHS Mail, Anima - dealing with patient’s requests submitted

electronically.

Front desk – Greeting patients and consulting with members of the practice team.

Administration

Filing of patient notes and updates as necessary e.g. change of address.

Photocopy as requested.

Assist the practice with monitoring and ensuring daily tasks are completed/up to

date.

Processing post and other correspondence efficiently and promptly

Provide test results to patients.

Communicate effectively with other team members, patients, healthcare

professional and external parties, adapting where needed.

Answer and ensure all calls are answered professionally.

Registration of new patients.

Process appointment requests for today and future appointments from patients

by telephone, online and in person using our Anima system.

Please note that this job advertisement may close earlier than the stated deadline if

we identify a suitable candidate or receive a high volume of applications.

Benefits:

• Bereavement leave
• Company pension
• Cycle to work scheme
• Employee discount
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount

Schedule:

Monday to Friday

Work Location: In person. Based predominately at Almondsbury, with potential need

to work from Pilning

Please send an email with your CV attached to Nic Hudson

[email protected]