Head of Admin and OperationsNHS

Job summary

About the roleAtrom Mindcare is seeking an experienced, resilient and highly delivery-focused Head of Admin and Operations to lead the administrative delivery of our NHS Right to Choose and privately funded patient services.

This is a senior, hands-on operational role for someone who understands how busy administrative services work in practice. You will lead the teams supporting NHS and private patients, maintain control of competing priorities, identify problems quickly and ensure actions are followed through to completion.

The role requires strong analytical and administrative capability, sound judgement and the ability to remain calm and decisive under pressure. You will set clear expectations, hold teams accountable and intervene directly when standards, deadlines or patient service are at risk.

Main duties of the job

Key responsibilities- Lead, support and coordinate administrative, referral, pathway coordination and patient liaison teams across NHS and private services.

• Oversee daily workflows, rotas, workload allocation, backlogs, capacity and operational priorities.
• Ensure appropriate cover across referrals, private enquiries, appointment booking, patient communications, documentation and report workflows.
• Oversee the end-to-end administration of NHS Right to Choose and privately funded patient pathways.
• Ensure referrals and private enquiries are recorded, checked and progressed accurately and promptly.
• Coordinate appointments against clinician availability, pathway requirements and service priorities.
• Ensure private patients receive clear information about services, fees, appointments, payments and next steps.
• Run regular team meetings and conduct one-to-ones, supervision and performance reviews.
• Set clear standards, address performance issues and provide coaching, feedback and development support.
• Act as the main point of escalation for administrative queries, complex patient issues and capacity concerns.
• Ensure administrative activity complies with SOPs, NHS contract requirements, CQC expectations, data protection and information governance standards.

Job description

We are looking for a resilient, highly organised and delivery-focused operational leader who combines strong analytical and administrative skills with the confidence to set high standards, manage competing priorities and maintain control during periods of pressure.

You will be comfortable moving between operational oversight and hands-on problem-solving, using data to identify issues, making clear decisions and ensuring actions are followed through to completion.

About us

Atrom Mindcare is a specialist mental healthcare provider committed to making high-quality care more accessible, responsive and patient-centred. We provide assessment, diagnosis and treatment for a range of mental health and neurodevelopmental conditions, with particular expertise in ADHD and autism services for adults, children and young people.

Our multidisciplinary team includes consultant psychiatrists, psychologists, specialist nurses, pharmacists and experienced clinical professionals. Together, they deliver evidence-based care in line with NICE guidance and recognised clinical standards.

As an NHS Right to Choose provider, we support patients referred by GPs across England, alongside private patients seeking timely access to specialist care. Our services include ADHD and autism assessments, medication titration and monitoring, general psychiatry, psychology and ongoing treatment support.

Operating from clinics in Epping and Leamington Spa, Atrom Mindcare combines strong clinical governance with efficient digital pathways. Our ambition is to build an integrated mental healthcare organisation that delivers excellent outcomes, reduces waiting times and supports every patient with compassion, dignity and respect.