Ward Clerk- Critical careNHS

Job summary

An exciting opportunity has arisen for a dynamic person to support the administrative functions to smoothly run a critical care service at Bedford Hospital.

Our adult Critical care service provides an integrated level 1, 2, and 3 Critical Care service with 6 level 3 and 4 Level 2 Critical care beds in a purpose built unit and 24/7 level 1 service.

Our unit is exciting, challenging and supportive and you will be working as part of highly skilled dynamic and friendly team not only committed to patient care but also ensuring health and wellbeing of staff. Access to programmes of high quality training and development to help you grow in your career.

You will be based within the critical care unit

Main duties of the job

To provide both a front line clerical service to clinical staff within the ward whilst also providing "front door" style support to patients and relatives during visits.

The post holder will also be responsible for ensuring accurate and timely inputting of patient level data into the relevant clinical systems for the capturing of admission, discharge and transfer of patients by strictly adhering to trust data quality, health records and information governance policies.

It is expected that the post-holder will manage their workload in an effective and efficient way and have a flexible approach to covering CCC and the role as it continues to develop with the ever-changing needs of the business.

Job description

The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities

• Covering core office hours Monday to Friday in the Critical Care Complex. The Ward clerk will provide consistent and robust administrative support on the unit, ensuring all standard clerking duties as documented in the ward clerk standard operating procedures are fulfilled.
• Work to the agreed KPIs for Trust ward clerks for the purpose of quality and performance monitored against key organisational objectives.
• As the first point of contact, courteously and efficiently receive all face to face and telephone enquiries from staff, patients, carers and external agencies in relation to hospital admissions, appointments and general enquiries, ensuring that accurate records, both manual and electronic, are maintained and appropriate action is taken in a timely manner.
• Provides a front door meet and greet service to patients, visitors and new staff, answers the telephone and deals with enquiries from hospital staff and the public concerning admission, transfer and discharge of patients. Also provides information regarding parking, refreshment facilities etc.
• To assist visitors and relatives in adhering to any current visiting protocols/ guidelines that may be in place.
• To act as a point of contact and welcome patients and visitors and new staff to Critical Care and assist with their orientation.
• Facilitating the requirement of Interpreters and availability of religious leaders.
• Receive and transmit information over the telephone in a concise and effective manner, taking messages or results to pass on to an appropriate person or to be documented as required.
• To act as a messenger and assist with the transfer of materials and equipment for patients to various wards and departments in the hospital, being aware of relevant hospital policies etc.
• refer to the job description.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job