Receptionist/AdministratorNHS

Job summary

We are looking for a friendly, organised and professional Receptionist/Patient Services Advisor to join our friendly, dedicated team for 16.75 hours per week.

This is a vital frontline role that contributes to the smooth running of the surgery and ensures our patients receive a high-quality, welcoming and efficient service.

The successful candidate will be the first point of contact for patients and visitors and will play an important role in supporting both clinical and administrative functions within the practice.

This role requires flexibility to work across our two surgery sites in Purley and Coulsdon, with the ability to provide cover for colleagues during annual leave, sickness and other absences when required.

Main duties of the job

Receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job description

Reception Duties:

• Welcoming patients and visitors in a courteous, professional and efficient manner
• Receive, assist and direct patients to the appropriate service or healthcare professional
• Book, amend and cancel appointments accurately using the clinical system
• Manage the patient check-in process and monitor waiting areas to support efficient patient flow
• Handle patient queries in person, by telephone, or email, maintaining a helpful and respectful approach at all times
• Assist with patient registration, deductions, and change of details
• Manage patient concerns or complaints professionally, escalating issues where appropriate
• Maintain a positive and friendly image of the practice at all times.
• On a rota basis (once every 4 weeks) to cover Wednesday evening shift to 8pm

Administrative Duties:

• Process clinical correspondence and accurately extract information requiring coding into patient notes
• Arrange appointments, referrals, tests, patient requests and follow up appointments of patients from different sources including Docman tasks and EMIS tasks.
• Scan and file clinical correspondence and documents to patient records
• Provide administrative support to clinicians, management and the wide practice team
• Ensure patient information is handled confidentially and in accordance with practice policies and data protection requirements.

About us

We are a suburban two branch practice, with approx 18,000k patients. We have a large team comprised of doctors, pharmacists, ANPs, paramedic, nurses, physio, HCAs, admin and reception.

We are a teaching practice that trains pharmacists, medical students and GP registrars and are proud to offer excellent healthcare to the residents of Purley and Coulsdon.