Receptionist / AdministratorNHS

Gateshead, NE11 9FJ Permanent £12.75

Posted 14 September 2026 Closing date 30 September 2026

Dunston Rail Station (0.2 miles, direct) Central Station (Tyne and Wear Metro Station) (1.4 miles, direct) Newcastle Coach Station (1.2 miles, direct)

Job summary

Glenpark & Teams Medical Services is a busy general practice based in Teams and Dunston, Gateshead. We operate across two sites and offer primary care services to over 14,500 patients.

This is an excellent opportunity to join our team of dynamic and forward-thinking receptionists and administrators based over both sites.

Hours: Full time or part time considered

Interview date: Thursday 8th October 2026

Main duties of the job

You will be the first point of contact for patients and will project a positive and friendly image to both patients and other visitors, either in person or via the telephone.

You will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective manner.

You will also undertake a variety of administrative duties to assist in the smooth running of the practices.

The successful candidate will be well organised, have good interpersonal skills and have the ability to work under pressure.

Job description

The below list is not exhaustive but contains some of the main duties of the role:

Greet patients and visitors to the practice and maintain a welcoming disposition at all times
Answer general enquiries and explain surgery practice and procedures.
Navigate patients to the most appropriate professional
Register new NHS patients, and supply all new patients with the essential information about the practice.
Receive and process requests for repeat prescriptions
Record and pass on electronic messages to district Nurses, Health Visitors and other attached staff where appropriate
Arrange follow-up appointments with doctors, nurses and other health professionals
Answer all telephone calls in a courteous manner and deal with them appropriately
Scanning/coding/processing documents and contacting patients as required.

Full training will be given.

Cross site working is essential.

About us

Glenpark & Teams Medical Services have been serving the surrounding area for over 100 years.

The Practices are situated with easy access to the A1 and the Metro Centre.

The Practice boundary covers Dunston, Whickham, Swalwell, Lobley Hill, Teams and some of Bensham.

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