Recovery in Community Worker (Referral and Assessment)NHS

Job summary

Role Context

RIC is a successful partnership between Manchester Mind and Gaddum. We support people to manage and live with their mental health in their community. Staff are employed by both organisations but work together collaboratively and as a team.

As a RIC Worker you will be supporting people in who have been referred into Greater Manchester Mental Health (GMMH) services but may not meet the threshold for secondary or specialist mental health services. The aim of this work is to ensure that people referred receive the right support at the right time.

You will work closely with the Referral and Assessment team at GMMH Trust to take referrals and ensure people get access to the mental health and social support they need.

Role Purpose

You will be building trusting and kind relationships with the understanding that they enable people to be listened to and heard and that this makes a difference. You will be part of a team providing effective person-centred support to people who come through the referral and assessment hub many of whom often have tried many times to get the help they need. We want to enable people to feel connected within their communities to services, friends and family.

You will also be building relationships with NHS and statutory services. The structure of the service is brief intervention (working with people for a short period of time) with a focus on supporting people to connect to community services and resources effectively.

Main duties of the job

Main Duties and Responsibilities

Take referrals from GMMH and build trusting relationships with service users and other key professionals so that they receive the support they need to recover and stay well

Support the development of a supportive and productive referral route into and out of the service

Respond professionally to changes as we improve and evolve our working practice collaboratively

Provide a trauma-informed service to people: listening, offering safety, choice and empowerment so they can effectively engage with services and make sustainable links in with their communities

Identify and deliver appropriate interventions

Identify when people need referrals to secondary services or specialist MH services and make appropriate referrals

Independently visit people in a range of settings across Greater Manchester, adhering to lone working and risk management procedures

To integrate effectively with colleagues at Manchester Mind, taking a one team approach to deliver a seamless service, understanding the different roles in the RIC team and recognising each other's strengths

Maintain accurate and up-to-date case notes and records using agreed case management systems, following standard operating procedures

Support people to engage in our service through coproduction, engagement events and feedback forms

Identify additional needs that people have and highlight them to Manchester Mind with a view to sharing them with GMMH Trust and commissioners

Job description

Main Duties and Responsibilities

Take referrals from the Greater Manchester Mental Health Referral and Assessment Hub and build trusting relationships with people so that they receive the support they need to recover and stay well.

Build relationships with other key professionals to ensure individuals achieve their goals, e.g. GPs, social care, community services etc.

Support the development of a supportive and productive referral route into and out of the service, managing exit from the service safely.

Support the development of this new service, responding professionally to changes as we improve and evolve our working practice collaboratively.

Provide a trauma-informed service to people: listening, offering safety, choice and empowerment to the people you support so they can effectively engage with services and make sustainable links in with their communities.

Identify and deliver appropriate interventions.

Identify when people need referrals to secondary services or specialist mental health services and make appropriate referrals.

Independently travel to visit people in a range of settings across in Manchester and across Greater Manchester, adhering to lone working and risk management procedures.

To integrate effectively with colleagues at Manchester Mind, taking a one team approach to deliver a seamless service, understanding the different roles in the Recovery in Community team and recognising each other's strengths.

Maintain accurate and up-to-date case notes and records using agreed case management systems, following standard operating procedures.

Support people to engage in our service through coproduction, engagement events and feedback forms.

Contribute to service reporting, monitoring and evaluation as required.

Identify additional needs that people have and highlight them to Manchester Mind with a view to sharing them with Greater Manchester Mental Health Trust and commissioners.

To work in line with service policies and operating procedures.

To identify concerns and provide safeguarding support in line with best practice.

Other Duties and Responsibilities

To be responsible for your professional development, attending regular supervisions, appraisals and training.

To respond to enquiries and calls in a prompt, professional and knowledgeable manner.

To promote or represent Gaddum or Manchester Mind at meetings, forums and events where appropriate.

The details contained in this job description, particularly the principal accountabilities, reflect the content of the job on the date the job description was prepared. It should be remembered, however, that it is inevitable that over time, the nature of individual jobs will change; existing duties may be lost, and other duties may be gained without changing the general character of the duties or the level of responsibility entailed. Consequently, this job description may be revised from time to time.

All staff are expected to work within all Gaddum policies and procedures. This role is subject to an enhanced DBS check.

About us

Hi, we're Gaddum, a mental health and carers charity based in Manchester.

A little bit about us...

At Gaddum, we treat everyone as individuals, taking the time to really get to know those we help, understanding their world, and offering a range of support that's right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, our strong VCSE partnerships and unwavering commitment to the local people of Greater Manchester.

Our work is underpinned by our values, which are -

Being Heard- no matter why or how someone finds their way to us, we will listen

Collaborative Curiosity- harnessing our skills, knowledge, talents and the insights of others, we create new possibilities by exploring with people

Meaningful Connection- treating every individual as a whole person, developing relationships through empathy and acceptance

Purposeful Work- paying attention to others needs and voices, we channel our resources into actions and outcomes that matter to the people we serve

Thoughtful Safe Services- providing clear reasons for decisions and efficient, safe and effective practices, we earn confidence and trust by focussing on quality