Experienced GP Practice Receptionist/AdministratorNHS
Job summary
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.
The receptionist will also undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
Main duties of the job
Duties will include:
Greet patients on arrival ensuring patients are checked in manually
To answer the telephone, dealing with enquiries
Make appointments, including telephone, follow-up, and urgent appointments
Responsible for dealing with messages from patients/clinicians or external bodies. To take appropriate action where required
Record requests for home visits and ensure that they are recorded and passed onto duty doctor on call
Safe handling of patient files, maintaining confidentiality at all times
File medical records
Scan hospital reports and letters, ensuring that the scanning of patients correspondence is kept up to date at all times
To carry out patient/GP Registrar surveys
To be responsible for the call and recall of patient lists as instructed by the practice manager
Assist with QoF and Enhanced Services reporting and planning, including searches, recalls and coding
Job description
The following are the core responsibilities of the receptionist There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
c. Process patient requests for appointments
d. Provide an excellent standard of customer service on the reception desk
e. Process repeat prescription requests
f. Initiate contact with and respond to requests from patients, team members and external agencies
g. Enter read-code data on EMIS Web
h. Photocopy documentation as required
i. Data entry of new and temporary registrations and relevant patient information as required
j. Input data into the patients healthcare records as necessary
k. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team
l. Manage all queries as necessary in an efficient manner
m. Carry out system searches as requested
n. Maintain a clean, tidy, effective working area at all times
o. Monitor and maintain the reception area and noticeboards
p. Support all clinical staff with general tasks as requested
Secondary responsibilities
In addition to the primary responsibilities, the Receptionist may be requested to:
a. Participate in practice audit as directed by the audit lead
b. Support administrative staff, providing cover during staff absences
c. Scan patient-related documentation and attach scanned documents to patients healthcare records
d. Complete opening and closing procedures in accordance with the duty rota
e. As required, support the prescription clerks in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently
f. Order and monitor stationery supplies
About us
Five Oaks family Practice is a CQC 'outstanding' practice that offers a high quality range of primary care services for a diverse population, with a focus on inclusion and equality.
We have a growing list size of 9.000 patients and our clinical team consists of 4 GP Partners, 3 Salaried GPs, 2 Trainee GPS, 2 x Practice Nurses, and 1 x Health Care Assistant. Our supportive Admin team includes a Practice Manager, Assistant Manager, Pharmacy team, 1 x Care coordinator 1 x Reception Manager and a great team of Administration staff.
If you are self-motivated, with lots of enthusiasm and a strong team work ethic then please apply.
Hours of work will be between Monday - Friday between the hours of 8.30 am and 7.00 pm.