ReceptionistNHS
Job summary
Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.
Main duties of the job
To undertake a wide range of reception duties and provide comprehensive support to the multidisciplinary team.
The post holder will act as a central point of contact for patients and external agencies, ensuring the effective processing of correspondence, appointment management, electronic workflows (including Footfall and SYSTMOne), telephone enquiries, and general administrative functions.
The role includes greeting and directing patients, managing incoming and outgoing communications, accurately coding and processing clinical information, and supporting the smooth day-to-day running of the practice.
The Receptionist will liaise with clinicians, administrative colleagues, secondary care providers, and community services to ensure high standards of patient care and operational efficiency.
Job description
The following are core responsibilities. There may be occasions where additional duties are required depending on workload and staffing levels.
1. Reception Duties
- Greet patients and visitors in a professional, courteous, and confidential manner
- Direct patients to appropriate services or clinicians
- Manage appointment bookings in line with practice protocols
- Effectively utilise Footfall and SYSTMOne appointment systems
- Respond appropriately to patient enquiries at front desk
2. Telephone Duties
- Answer incoming calls promptly and courteously
- Manage the admin/referral line
- Make outgoing calls to patients and healthcare professionals
- Accurately document telephone communications
- Redirect calls or escalate issues where necessary
3. Footfall Monitoring
- Monitor Footfall daily
- Respond to general enquiries
4. Tasks and Workflow Management
- Monitor and action reception tasks daily
- Prioritise urgent tasks
- Communicate clearly with relevant team members
Secondary Responsibilities
- Book urgent appointments (excluding DRS/UDT where specified)
- Complete ICE form requests
- Follow weekly reception rota
- Attend meetings and training sessions
- Monitor and respond to Teams notifications
- Undertake additional duties commensurate with the role
About us
Norfolk Primary Care Ltd is a Community Interest Company. It was established to:
- Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.
- Help with challenges identified by practices workload, GP recruitment, sharing best practice.
- Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.
- Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.
- Work within health systems to provide patient care in innovative and solution-focused ways.
- We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.
- If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.