Triage and Unplanned Care NurseNHS

East of England Community Health and Care NHS Trust

King's Lynn, PE30 5NU Permanent £32,073 to £39,043

Posted 14 September 2026 Closing date 4 October 2026

Kings Lynn Rail Station (0.4 miles, direct) Walsingham (Wells & Walsingham Railway) (21.8 miles, direct) The Guineas Bus Station (34.8 miles, direct)

Job summary

A vacancy has arisen within the Triage Team for the West Place and to support unplanned nursing care and catheter clinics in the community. The applicant should ideally have excellent communication skills with a good understanding of IT systems. Previous Community Nursing experience would be beneficial for this position.

We are looking for a well-motivated team player who will be expected to work in a busy environment and able to meet the demands of this hard-working service. Support and any additional training would be provided to ensure competency and skills are maintained.

If you think you would be good fit for this role, apply now!

The funding for this post is for 7 months at present, this is likely to extend or become substantive.

Previous applicants need not apply.

Main duties of the job

To triage incoming referrals assessing the patient's needs, determining the priority of care and processing the referrals accordingly. To contribute in the delivery of high standards of health care to patients within their own homes, care homes, the travelling community and in clinics, by assessing, planning, implementing and evaluating packages of care. The position will require visiting patients in their own environment to provide unplanned nursing care.

Job description

Key Areas of Responsibility

To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.
To document triage notes in order that the patients record is complete and for audit purposes.
To use information technology to process the referrals for the 80% triaging role.
To liaise and communicate with the general public, other health care professionals, and multi-agencies on a daily basis.
To assess, prescribe and deliver care packages for patients, for example with long term conditions, palliative care and rehabilitation needs, to achieve quality of life and independence where possible.
To undertake unplanned care in conjunction with community nursing teams.
To support community nursing teams with provision of care in catheter clinics
To work within the integrated team to facilitate early discharge from hospital.
To work within the integrated team to prevent unnecessary admission to hospital.
To work with all health care professionals, and statutory/non statutory agencies to provide a seamless, integrated service to our service users.

Please see attached job description / person spec for more information.

About us

We are a small team made up of Triage Nurses, allocators and led by a Clinical Operations Manager and Clinical Lead. We endeavour to provide excellent triaging to ensure that safe, relevant and timely care is provided by the community nursing teams to the local housebound population of West Norfolk. We work closely with our GP and Social Services colleagues and visit patients in their own homes, care homes and clinics as appropriate.

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Please note, the selection processes at East of England Community Health and Care NHS Trust are in place to ensure we recruit candidates with the right values and skills, please be advised that the use of AI in applications are monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn't accurately reflect their skills.

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