Practice ReceptionistNHS
Job summary
Job TitlePractice Administrator /Receptionist
Contract TypePermanent - Part time and Full time
Remuneration£ 14.80 per hour
Hours of workFulltime (37.5 hours per week Monday to Friday)
Responsible toReception Manager
Accountable toOperations Manager
LocationCharlton House Medical centre N17 6SB
Interview Date29th September 2026
Budgetary responsibility ?No
Line Management Responsibility ?No
Pay Grade1
Main duties of the job
Welcome Patients and visitors to the practiceAssist Patients on the phone, electronically and in personHelp to maintain the safety and comfort of patientsMaintain records of appointments, financial transactions, and other administrative dutiesKeep Patient records accurate and up to dateTake part in recalls for patient health checksMaintain skills and undertake such training and development as may from time-to- time be required to maintain personal competency
Job description
Greet Patients in person, working to put them at ease and giving any explanations within your competency
Signpost Patients to the correct service to ensure that they receive the right care first time
Make and change appointments as required
Work with the Practice information recording systems and computer systems in maintaining clinical records
Handle payments to the Practice by cash, card, cheque and bank transfer ensuring accurate records are maintained
Report all significant events, including near misses for inclusion in the Practice Risk Register
Practice the highest standards of confidentiality when dealing with all aspects of Patient Information
Participate in the maintenance of the complaints system at the Practice and in resolving complaints to improve service
About us
Haringey GP Federation is a dynamic and growing organisation working in partnership with GP practices across the diverse borough of Haringey, north London.
Our role is to support and enable general practice by developing and delivering services that complement core GP work, creating opportunities for shared learning and innovation, and helping practices respond to the evolving needs of patients and the wider health system.
We work in close partnership with practices, clinicians and system partners to co-design services, pilot new approaches, and build capacity across primary care. Through clinical programmes, workforce development and operational support, our aim is to add value in ways that are practical, respectful and aligned with the priorities of our member practices. Were proud of the strong relationships we've built across the health and care system grounded in mutual respect, shared goals, and a commitment to delivering excellent care together.
Our work has been recognised nationally, including commendations at the HSJ Awards for our leadership and service delivery.
We are a Disability Confident Committed employer and welcome applications from disabled people and those with long-term health conditions. We are committed to making reasonable adjustments throughout the recruitment process. If you are applying for a role with us under the Disability Confident scheme, please let us know by email at [email protected]