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Guildford Customer Service & Admin

ACIT Hub Administrative AssistantUniversity

Guildford Full time £32,080 - £33,951 a year
Posted 15 September 2026 Closing date 9 October 2026

The role

In this role, you'll provide the staff and visitors of the Accelerated Compute Infrastructure Training Hub (ACIT Hub) with administrative support.

The ACIT Hub hosts many events and you will help create a professional and welcoming atmosphere for our visitors, responding to queries in the shared mailbox, booking rooms, setting up events, and arranging transport and accommodation for visitors. You will handle administration tasks for the ACIT Hub, including completing transactions, maintaining records and taking notes.

If you enjoy working autonomously, using your problem-solving skills and own judgement, and delivering excellent customer service, this is an exciting opportunity to support a major new national training programme.

This role also provides broad development opportunities by contributing to the organisation of events, and the delivery of training activities, so you can shape your future direction based on your interests.

Some travel to events across the country and working outside of core hours will occasionally be required.

We operate a hybrid remote working model and for this role you will be expected to work on campus 2 day a week, more if you prefer.

About us

The ACIT-Hub is a new project that provides professional development and training opportunities to technical experts working with supercomputers hardware. Our mission is to create a professional network for these experts and encourage diverse routes into the field for people of all backgrounds, increasing the creativity and ingenuity of the field.

The project is a collaboration between the University of Surrey, University of Oxford, University of Sheffield, Imperial College London and University of Bristol.

About you

We’re looking for someone with a good knowledge of the workings of universities, who can use their initiative and judgement in their work to keep things moving, while understanding the importance of keeping people up to date.

You don’t need to know about accelerated compute or work in research infrastructure for this role; your skills and experience with administration are much more important!

If you’re highly organised, proactive, with good communication skills then we want to hear from you

Benefits

We believe that the University of Surrey is a fantastic place to work. We are dedicated to creating a dynamic and enjoyable environment in which people can thrive.

We offer a supportive, flexible working environment with:

Annual incremental pay rises

Hybrid working

Generous pension (up to 30%)

32 days’ holiday pro rata plus bank holidays

Salary‑sacrifice benefits (rail fare, cycle‑to‑work, childcare)

Discounted access to on‑site fitness facilities

We celebrate diversity and welcome applications from all backgrounds, particularly those under-represented in HE environments.

How to apply

Please apply via the University of Surrey website, where you will be asked to complete some questions to help us understand your suitability for the role.

For more information or an informal conversation, please contact Helen Cooper, ACIT Hub Lead, [email protected]

Interviews will be held 26th and 30th October.

The University of Surrey reserves the right to close this vacancy early based on volume and calibre of applications.

£32,080 to £33,951 per annum

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