Business Support AdministratorNHS
Job summary
We are looking for a flexible and well-organised Business Support Administrator to join our Community Specialist Services Division within Hampshire and Isle of Wight Healthcare NHS Foundation Trust.
Working from our locations across Portsmouth (St Mary's Community Health Campus, Jubilee House, Queen Alexandra Hospital), you will play a key role in supporting both patients and clinical teams by ensuring the smooth running of administrative processes for the Physiotherapy and Hydrotherapy Service. This is an exciting chance to work in a patient focussed environment where your contribution will have a direct impact on delivering patient care. Please see the Job Description and person specification attached for more details. attached.
Working Hours:
Our services operate between 07:30 - 17:00 Monday, Wednesday and Friday, and 07:30 -- 18:30 Tuesdays and Thursdays. The successful candidate will be required to work within these hours. Specific working patterns will be discussed at interview.
What We're Looking For:
*Excellent organisational and time management skills.
*Strong communication and interpersonal abilities.
*Confidence working independently and as part of a wider team.
*Flexibility to adapt to changing service needs and working patterns.
*Previous administrative experience
Main duties of the job
*Carry out clinical diary management, booking rooms, patient appointments, professional meetings, and resolving any queries with clinicians
*Manage appointment bookings, updating electronic record system and sending appointment letters following Trust guidelines and targets
*Ensure referrals are actioned following the agreed service procedures according to the defined performance targets and timescales
*Produce letters, emails or memoranda using standardised Trust templates ensuring accurate filing, recording and distribution
*Produce accurate minutes and full administration support for a range of meetings and investigations to include agenda preparation and follow up of appropriate actions
*Process incoming and outgoing mail, telephone, or written messages, distributing appropriately and in a timely manner, taking responsibility for signposting or dealing with queries regarding issues arising
*Liaising by telephone or in person with clients, colleagues, and other healthcare professionals in a positive, friendly, calm and sympathetic manner, using good judgement to identify requirements in order to pass on information correctly or take appropriate action. This may include dealing with complex information or where there is barriers to understanding
*Monitor and order stationery and leaflets, clinical and general supplies and place order request with line manager when necessary
*Provide cover and support during times of absence for the core functioning of the administration team
Job description
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence