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Hammersmith and Fulham Customer Service & Admin

Governance AdministratorNHS

Remote, NW10 6FQ Permanent
Posted 15 September 2026 Closing date 25 September 2026
Willesden Junction Rail Station (0.4 miles, direct) Willesden Junction Underground Station (0.4 miles, direct) Brunswick Road / Sandall Road (2.0 miles, direct)

Job summary

Job title: Governance Administrator (Maternity Cover) Location: Remote with travel when required Salary: Up to £30.000 depending on experience Hours: 37.5 hours - fixed term contract 8 months Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we deliver local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, emplo

Main duties of the job

The Governance Administrator at Operose Health plays a critical role in ensuring the effective operation of governance structures within the organization. Key responsibilities include supporting the development, implementation, and recording of policies, procedures, and processes to ensure compliance with regulatory requirements and best practices. This role involves close collaboration with various stakeholders to facilitate communication, decision-making, and accountability. Candidates should possess knowledge of corporate governance, compliance, and related fields, preferably in a regulated industry, and strong analytical, problem-solving, and decision-making skills. Strong communication and interpersonal abilities are also essential.

Job description

Job title:Governance Administrator (Maternity Cover)

Location:Remote with travel when required

Salary:Up to £30.000 depending on experience

Hours: 37.5 hours - fixed term contract 8 months

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:

As a Governance Administrator, you will play a critical role in ensuring the effective operation of governance structures within the organisation. You will be responsible for supporting the development, implementation and recording policies, procedures and processes to ensure compliance with regulatory requirements and best practice. Working closely with the team and various stakeholders, you will facilitate communication, decision-making and accountability including Internal Inspection scheduled attendance and responses. During your handover, the substantive post-holder will talk you through their current workload, key contacts and any live actions so you can pick things up with confidence.

Ideal Candidate: What we look for in new colleagues:

  • Knowledge of Governance processes is an advantage but not essential.
  • MicrosoftOfficeknowledgeessential.
  • Experienceincorporategovernance,compliance,orrelatedfields,preferablyina regulated industry.
  • StrongknowledgeofGovernanceprinciples,regulatoryrequirementsandindustry standards preferred but not essential.
  • Excellentanalytical,problem-solvinganddecision-makingskills.
  • Exceptionalcommunicationandinterpersonalabilities,withthecapacitytobuild relationships.
  • Highlevelofintegrity,discretionandprofessionalism.
  • Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively.

Package Description: How well support you:

  • 27 days annual leave plus bank holidays pro rata.
  • Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
  • The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
  • Car benefit scheme specialising in electric vehicles.
  • Cycle to work scheme.
  • Travel season ticket loans
  • Discount cards.
  • Employee wellbeing services including free yoga videos and employee wellbeing app.

About us

Operose Health aims to transform primary care on a large scale by improving access, outcomes, and patient experiences. The company values include Caring, Ambition, Resourcefulness, and Excellence. They support employees in delivering top-quality primary care through a learning management system, formative clinical assessments, and opportunities for specialization. They also offer various benefits, including annual leave, a car benefit scheme for electric vehicles, and employee wellbeing services such as free yoga videos and a wellbeing app. Operose Health emphasizes supporting each other and empowering employees to be the best they can be for both patients and colleagues.

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