Operations ManagerNHS

Job summary

An exciting opportunity is being created for the right candidate to join the senior management team of Gosberton Medical Centre. We are a forward thinking and innovative practice looking for the right person to bring enthusiasm, motivation and a passion for business improvement.

This role will be involved in the governance of the practice as well as the strategic vision of the business. This is a multi-faceted role with the expectation that the right person can work across departments in addition to understanding primary care modelling and funding streams.

The Operations Manager will be supporting the practice manager in the daily management of the business supporting staff, influencing governance, process and quality improvement.

The role is supported by an HR Manager and departmental leads making this the perfect opportunity for someone with a passion for improvement and providing the best care and associated services to our registered patients.

Main duties of the job

As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.

• Leadership and guidance to line managers
• Contractual reporting submissions and compiling data for analysis
• Audits and QI initiatives
• Overview and proactive support for QOF and associated achievement activity.
• Be the lead in complaints adhering the hierarchy processes and quality improvement.
• Support enhanced service delivery
• Manage DNA activity withing the practice supporting access models to help the hard to reach communitites.
• Supporting relationships with external agencies, partners, contractors and the PCN.This includes building a strong working relationship with our care homes.
• Deliver training and mentoring support to staff
• Develop and embed effective staff training and development programmes, maximising efficiencies and supporting staff progression and career goals.
• Support data extractions for the clinical system to support best practice reporting, audits, business improvements and data collation for evidence reports.
• Review and update clinical templates and reporting processes
• Support achievement of CQC activity and evidence logging to support reports and inspections.
• Compile activity and achievement data to support projections and P&L reporting.

Job description

This position is newly created in practice to support the Practice Manager in the daily functionality of the business.

Experience of management in primary care is essential for this role to ensure you understand the intricacies of NHS Service delivery.

As this is a new position it may evolve with the right person, however, the expectation is that there would be a mix of:

• business governance
• legislation compliance
• reporting and auditing
• supporting staff across the business
• leading business contracts
• HR support
• Front line support for patient complaints and compliments

There is an expectation that this role will be fully involved within the PPG, with our care homes, with our PCN and with the wider primary care network. The ability to confidently build relationships is paramount to success internally and externally.

We are looking for someone who is competent to be autonomous in this role. However, we are willing - for the right person - to make the first year of this role a 'Trainee Operations Manager' position.This would be for an up and coming primary care star who just needs that experience level to meet this role criteria but they already have the acumen to achieve. There would be an expectation that this first year would provide the experience to meet competency requirements for Operations Manager title within 12 months.

About us

Gosberton Medical Centre is a rural GP practice with approximately 8,500 registered patients. With 2 GP partners we strive to bring best practice to our service delivery, which is shown in our Outstanding rating from CQC, Five star QEWS award, Active Practice status, Veteran Friendly and Greener Practice.

As part of the South Rural Lincolnshire Primary Care Network, we are one of 9 practices within our PCN and are an active part of the network. Working collaboratively with both the PCN and its member practices.

If you are interested in becoming a part of the Gosberton Medical Centre family and you feel you are qualified and experienced for this role, or you feel you have the drive to be upskilled into this role, please read the full role specification and apply with your CV and a detailed introductory covering letter addressed to the practice manager.