Virtual Fracture CoordinatorNHS
Job summary
Virtual Fracture Coordinator - Band 3
An exciting opportunity has arisen for a full time, well organised and enthusiastic individual to join the reception and admin team at the Trauma Orthopaedic department clinic 1b.
The department provides a friendly working environment with supportive and experienced colleagues.
You will be part of a team providing comprehensive, professional and efficient administrative support to enable achievement of local and national targets within Whittington Health.
You must be enthusiastic, flexible, quick to learn, IT literate, used to various office systems including Microsoft word and excel and have excellent communication skills.
Please find the full list of duties and responsibilities in the attached job description.
For further information please contact Amira Ifori - 02072883016
Main duties of the job
The VFC Coordinator will be responsible for supporting the effective day-to-day running of the Virtual Fracture Clinic (VFC) service within Trauma & Orthopaedics. This includes coordinating patient pathways, managing referrals, booking appointments, maintaining accurate records, and ensuring all clinic outcomes and correspondence are completed within agreed service timeframes.
The post holder will work closely with Orthopaedic Consultants, VFC Physiotherapists/Nurses, Outpatient Services, Booking and Scheduling Teams, Radiology, Hand Therapy, and Operational Management teams to ensure patients receive timely and appropriate follow-up care.
The role will involve reviewing and actioning VFC outcomes, processing referrals on ICE, monitoring clinic capacity, coordinating imaging pathways, and responding to patient queries via telephone, email, and digital communication platforms such as Accurx. The post holder will also be responsible for updating departmental spreadsheets and audit data, ensuring information is accurate and up to date at all times.
The post holder will be expected to prioritise urgent actions, escalate pathway delays or capacity concerns where necessary, and provide a high standard of administrative support to ensure the smooth and efficient delivery of the VFC service.
Job description
- Be familiar with the day-to-day running of the Virtual Fracture Clinic (VFC), including the VFC data collection spreadsheets and patient information systems used within the service.
- Review weekend VFC activity and liaise with VFC clinicians to identify any urgent actions required for Monday morning.
- Allocate weekend patients to the Orthopaedic Consultant who covered the weekend on-call service.
- Allocate weekday referrals to the relevant Orthopaedic Consultant responsible for the VFC session.
- Book patient appointments in line with clinical guidance provided within the VFC outcome spreadsheets and clinic instructions.
- Maintain accurate and up-to-date records on the VFC data spreadsheets and hospital systems.
- Monitor and respond to emails relating to patient queries, appointment issues, and follow-up actions.
- Manage the VFC telephone line, including answering calls, checking voicemail messages, and responding to patient queries throughout the day.
- We are seeking a motivated enthusiastic individuals to join our team. The post would be ideal for anyone wanting a new challenge and to develop their administrative skills. Applicants should have excellent communication and interpersonal skills, along with IT skills and be able to have the ability to organise, prioritise and demonstrate excellent time management.
Please read the personal specification carefully to ensure your application clearly demonstrates all the essential criteria. Please provide examples in your supporting statement to show who you meet the criteria.
About us
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.