Administration AssistantNHS

Job summary

Please note:This vacancy may close early if we receive a sufficient number of suitable applications, so early applications are encouraged.

• Ability to work as an integral part of the tissue viability team providing clerical assistance to the whole team
• Promote effective customer focused communication by responding to telephone or face to face communication with staff, patients and service users complying with departmental guidance
• To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched
• To be able to book appointments for patients on to the Tissue Viability teams system one calendar
• Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems and update as necessary as well as being able to input data into various databases to help monitor the Tissue Viability team and Trusts objectives
• The post holder will give relevant assistance as and when required to support all colleagues
• To carry out general administration duties and provide clerical assistance, as required
• To liaise with outside suppliers and other agencies as required

Please refer to the attached job description and person specification for further details.

Main duties of the job

• To understand the Tissue Viability service and have an understanding of the systems and processes involved in providing this service
• The post holder will be responsible for designated clerical duties in the department
• Play a lead role with administrative tasks in the department e.g. utilising IT systems in line with the departments Key Performance Indicators
• Promote effective customer focused communication with patients and service users.
• To respond to telephone and / or face to face enquiries complying with departmental guidance
• To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched
• To be responsible for the accurate and timely storing/scanning of records, e.g., referral letters
• To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager.
• To be able to organise own workload.
• To be able to book appointments for patients on to the Tissue Viability teams system one calendar.

Please refer to the attached job description and person specification for further details.

Job description

Essential person specification requirements

Qualifications:

• Good general education to include CSE or GCSE in English Language and Maths or equivalent/experience

Experience:

• Experience of working with filing systems
• Experience of good customer or patient care
• Work with IT systems

Skills and Abilities:

• Keyboard skills
• Develop and maintain positive working relationships
• Demonstrate effective and clear written, verbal and telephone, communication skills
• Work with demanding workloads and prioritise tasks
• Maintain a safe working environment for self and others
• Willingness to take on tasks

Please refer to the attached job description and person specification for further details.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers, home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.