Appointment Office Booking/Pre registration ClerkNHS
Job summary
An exciting opportunity has arisen within the Appointments Booking Centre at Swansea Bay University Health Board Headquarters.
The team manages telephone and email enquiries from patients regarding appointments and waiting times, books appointments, and provides administrative support to a range of Health Board services. The successful candidate will also support the Pre-Registration Team and provide cross-cover at different sites when required.
We are seeking a motivated and patient-focused individual with excellent communication, customer service, and organisational skills. The postholder will be responsible for booking appointments efficiently while adhering to established policies and procedures, handling enquiries professionally and sensitively, and supporting the delivery of a high-quality patient experience.
Key requirements include strong administrative skills, the ability to work accurately in a busy environment, flexibility to support different teams, and the ability to work both independently and as part of a team.
This is an excellent opportunity to contribute to the delivery of high-quality patient services within Swansea Bay University Health Board.
Main duties of the job
Location: Swansea Bay University Health Board Headquarters, Baglan
We are looking for a motivated and organised Appointment Booking/Pre-registration Clerk to join our team. In this role, you will provide a professional appointment booking service, supporting the management of clinics and waiting lists while delivering excellent customer service to patients, carers and staff.
Key Duties
- Book and manage new and follow-up appointments.
- Contact patients to arrange and confirm appointment details.
- Maintain accurate patient records, spreadsheets and booking systems.
- Support clinic scheduling and waiting list management.
- Work closely with colleagues to ensure an efficient service.
- Maintain confidentiality and comply with data protection requirements.
What We're Looking For
- Excellent communication and customer service skills.
- Strong organisational and administrative abilities.
- Good attention to detail and accuracy.
- Experience using booking systems and Microsoft Office applications.
- Ability to work effectively in a busy team environment.
Join Swansea Bay University Health Board and play an important role in helping patients access timely, high-quality healthcare services.
The post is Fixed Term for 12 months due to funding.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Job description
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.