Band 5 Office Manager - CardiologyNHS
Job summary
An exciting opportunity has arisen for an experienced and motivated Office Manager to join the Cardiology team at Queen Elizabeth Hospital Birmingham.
Cardiology is one of the Trust's largest and most specialised services, providing tertiary and quaternary cardiac care to patients across the region and beyond. This is a busy, varied and rewarding role, offering exposure to a wide range of specialist services and the opportunity to work alongside experienced clinical and operational leaders.
As Office Manager, you will play a key role in supporting the operational delivery of the service while leading a large administrative and secretarial workforce. You will be responsible for ensuring high-quality administrative support, managing staff performance and development, and contributing to service improvement initiatives.
We are seeking a confident, proactive and compassionate leader who is committed to supporting and developing staff. You will lead with empathy, promote wellbeing, and foster a positive and inclusive environment where individuals feel valued and supported to achieve their potential. The successful candidate will thrive in a fast-paced setting, manage competing priorities effectively, and be passionate about delivering excellent patient-centred services.
In return, you will join a friendly and supportive department with opportunities to further develop your leadership and operational management skills within a specialist cardiology service.
Main duties of the job
The successful candidate will play a key role in the operational management of a large administrative and secretarial workforce within Cardiology, supporting the delivery of high-quality services across specialist cardiac pathways.
You will lead administrative teams: overseeing recruitment, induction, training, appraisal, attendance management and staff development. We are seeking a compassionate and approachable leader who is committed to staff wellbeing, development and creating a positive, inclusive working environment.
Key responsibilities include coordinating workloads, rotas and annual leave, ensuring services are appropriately resourced and performance standards are achieved. You will monitor activity, support workforce planning, analyse performance information and contribute to service improvement initiatives.
The role requires excellent organisational and communication skills. You will lead team meetings, support staff engagement activities, and work closely with operational, nursing and medical colleagues to support service delivery and resolve issues.
You will manage complex enquiries professionally, ensuring compliance with Trust policies, information governance requirements and data protection legislation.
This is a busy, varied and rewarding role that would suit an experienced administrator and people manager who thrives in a fast-paced environment, enjoys leading large teams, and is passionate about delivering excellent services for both patients and staff.
Job description
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.