ReceptionistNHS

Job summary

We are looking to appoint a friendly, enthusiastic, professional receptionist to join our team.

Working pattern; part time Monday/Tuesday/Wednesday

Main duties of the job

The post-holder will be responsible for undertaking a wide range of reception duties and the provision of general support to the team.

Act as a central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise external agencies such as secondary care and community service providers.

Most importnatly you will advocate for patient and provide a supportive and friendly service.

Job description

Please refer to the job descrption document for detailed information.

Principal Accountabilities:

• To support the partners, managers and colleagues in the provision of primary care services for the patients of the practice.
• Accurately detail information on patients records within the clinical system
• Maintain the practice appointment system
• Process patient requests for appointments in person, via telephone or e-requests
• Assist with triage administration
• Signpost patients via care navigation to the appropriate service
• Initiate contact with and respond to, requests form patients, team members and external agencies
• Manage all queries as necessary in an efficient manner
• Open & close down of the premises
• Act as a chaperone as required
• Make and record all ambulance bookings
• Work with colleagues to ensure reception area and reception notice boards are kept tidy and up to date
• Liaise with members of the ICB district nurses, health visitor, midwife etc
• Undertake a broad spectrum of administrative duties commensurate with the role i.e. recall of patients to clinics, processing tasks/letters/pathology, registration of patients, process insurance reports, dressing board, emails
• Be flexible to ensure reception cover during holiday/sickness periods
• Support the delivery of enhanced services and other service requirements
• Undertake all mandatory training and induction programmes
• Support in the management of repeat prescriptions adhering to the practices policy
• Be aware of duties and responsibilities regarding practice policies relating to safeguarding children & adults

About us

Rainworth surgery serves 6000 patients from a purpose built primary care centre. We are a friendly supportive team who work hard to deliver a patient centred care service.

We are part of Sherwood Primary Care Network.

On site parking avalible.

Access to NHS Pension scheme.