Unified Communications Team LeadNHS
Job summary
We are seeking a Unified Communications Team Lead to provide technical and team leadership across a live, hybrid Cisco and Webex communications estate.
The Organisation has completed approximately 50% migration to Webex, with the remaining estate expected to stay on Cisco platforms for the next 6-12 months.
This role is focused on:
Stability, performance, and optimisation across both platforms
Managing the complexity of a dual-stack UC environment
Supporting voice and contact centre services in a business-critical healthcare setting
You will act as the senior technical authority, ensuring reliable services while shaping future direction and readiness for eventual migration.
Main duties of the job
As the UC Team Leader, you will be responsible for the operational management, performance, and continuous improvement of the organisation's hybrid Unified Communications environment. You will lead a team of engineers while providing technical leadership across Cisco UC, Webex Calling, Contact Centre technologies, and supporting network infrastructure.
Owning and supporting a hybrid UC estate comprising Cisco CUCM, CUBE, Webex Calling and Control Hub, ensuring seamless interoperability, dial plans, call routing, and SIP integrations.
Maintaining the stability, resilience, security, and performance of both Cisco and Webex platforms, including lifecycle management, upgrades, patching, and risk mitigation.
Supporting and developing Contact Centre solutions, including UCCX and Webex Contact Centre, improving call flows, routing and agent experience.
Ensuring the underlying network infrastructure effectively supports real-time communications through QoS, WAN, LAN, SD-WAN, firewall, and voice network optimisation.
Driving operational excellence through proactive monitoring, service improvement initiatives, performance management, and reliability enhancements.
Providing leadership, management, mentoring, and technical oversight to the UC team, ensuring effective prioritisation of support and improvement activities. Contributing to the strategic roadmap for Unified Communications services, helping prepare the organisation for future technology evolution and migration programmes.
Job description
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.