Clerical OfficerNHS
Job summary
We are looking for an enthusiastic and motivated Clerical Officer / Administrator to join our dynamic administrative team. This role plays a key part in supporting our NHS Abdominal Aortic Aneurysm (AAA) screening service
The role is based at Royal Liverpool Hospital, is part-time (30 hours per week) and provides a fully comprehensive administrative support to the Cheshire and Merseyside AAA screening programme.
Main duties of the job
As a team member of the Abdominal Aortic Aneurysm (AAA) screening service the post holder will provide clerical and administrative support to the AAA Screening department and be the first point of contact between the screening population & the screening office.
An ability to plan own workload as appropriate and provide supportas required to the clinic/ office staff is essential.
The work involves administering andprocessing patient invitations and appointments, recording information and updatingcomputerised data systems.
Job description
1. To input statistics and information from records into a database and manage thescreening patient care system. Ensure all department recorded activity is inputinto the system daily.
2. To liaise with manager to maintain a quality information system and identifypotential flaws which would affect data.
3. To access the database to retrieve information. To assist in producing statisticsand reports for the Trust.
4. General telephone duties involving first contact with individuals contacting thedepartment. Giving necessary information or referring them to the appropriatemember of staff.
5. Communicating with all colleagues in a polite and pleasant manner. Dealing withtelephone enquiries & requests and taking appropriate action.
6. Opening, sorting and date stamping the department internal and external post. Photocopying documents and printing letters.
7. Manage and update the filing system, archiving notes as necessary from the current files. Maintenance of records.
8. Organise lists for clinic sessions involves making appointments, dealing with queries, obtaining management referral letters, maintaining appointments diary, retrieving notes and writing to colleagues about patients who do not attend.
9. Ensure relevant documentation is completed to ensure smooth running of the clinic.
10. Access results on iPM systems as and when required in a highly confidential manner.
11. Send out information to departments on request but maintain confidentiality.
12. Responsible for stock control and ordering stationary as required from reprographics and stationers.
13. Provide clerical and administrative support for staff.
14. Organise and retrieve notes required for the daily appointment system.
15. Provide a comprehensive service for arranging appointments for the AAA screening programme without supervision. Re-arrange appointments for patients when they are cancelled either by the patient or the screening programme.
16. Circulate results letters to appropriate GPs.
17. Be responsible for optimal utilisation of screening clinics.
About us
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.
We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women's Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.
For roles at Liverpool Women's, visit their careers page.