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North Yorkshire Customer Service & Admin

Senior Administrator - Medical SecretaryNHS

Scarborough, YO12 6DN Permanent £28,392 to £31,157
Posted 17 September 2026 Closing date 1 October 2026
Scarborough Rail Station (1.4 miles, direct) Levisham (North Yorkshire Moors Railway) (12.9 miles, direct) Bridlington Bus Station (17.5 miles, direct)

Job summary

We are looking for a dedicated and experienced Administrator to join our busy and friendly working age Adult Mental Health team, at Cross Lane Hospital in Scarborough.

This is a part-time (0.6WTE, 22.5hrs per week) Senior Administrator/Medical Secretary post.

It could be a perfect opportunity for you to develop your understanding of administrative practice in a healthcare environment and work with a team who value compassion, commitment and efficacy.

Please do consider making contact with the recruiting manager for an informal conversation prior to submitting an application, we'd like to hear from you.

You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role.

Main duties of the job

Cross Lane is an acute mental health hospital providing services and delivering care to the population of Scarborough and surrounding areas. This facility is situated on the north side of Scarborough town centre, benefits from free on-site parking and is easily accessible by car, bus and bicycle.

As a member of the team, you will work in a shared office, alongside other administrators, close to medical and clinical colleagues. This role is responsive to the needs of the inpatient service and no two days are the same. If you are an individual with previous experience working as a Medical Secretary or Personal Assistant or Healthcare Team Administrator, are confident in using computers and information systems as part of your day-to-day work, thrive in a busy and dynamic setting, and are keen to join a team striving to make a real difference, then we are looking for you.

We are first and foremost looking for a colleague with a passion for helping people; someone who believes in delivering excellent customer service, who has a keen interest in learning and working in a health care setting and has a 'can do' attitude.

Job description

This role is at the heart of the multi-disciplinary team made up of occupational therapists, nurses, doctors, psychologists, and management. This role helps to enable these clinicians in providing the best possible care to our patients. The successful candidate will be able to evidence that they are: comfortable multi-tasking in a busy environment, confident offering supervisory support to other admin staff, able to communicate confidently and build strong working relationships with a variety of people, able to prioritise the workload and have a genuine interest in understanding and supporting the challenges that mental health care provides.

Duties will include comprehensive, pro-active and re-active diary management for the Consultant and medical team; processing of digital dictation and production of patient letters; minute taking; accurate and timely record keeping (confidential, sensitive and legal information) on Trust patient management systems.

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

This job advert may close early if a high volume of applications have been received. If interested, please apply for this post as soon as possible.

About us

With a starting salary of £28,392 per annum, a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, it's not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression.

All staff have regular 1-2-1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations.

Staff recognition is very important to us; we work closely with colleagues from across the Trust to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes; highlighting the outstanding work being done every day.

We recognise that Administrators are professionals and an asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high-quality care for our service users. The kind of care we would want for ourselves and for our loved ones.

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